Administrative Assistant/ Sterilization Technician

The Opportunity:

We are seeking an admin assistant/steri tech for our dental office in Westlock, AB. Yl. Our office operates from 8:30 a.m. to 5:00 p.m. on weekdays and is closed on weekends and statutory holidays. This is a permanent Part-time (16 hours per week) or full-time (35 hours per week) position.

What You Will Benefit From:

• No evening or weekend hours – enjoy work-life balance!
• A friendly and supportive teamwork in a positive environment with patients and staff.
• Valuable learning opportunities – gain hands-on experience from experienced dental professionals.
• A chance to contribute to community health – make a difference in people's well-being.

Daily Responsibilities:

• Optimize the appointment schedule to ensure a complete, efficient day with minimal gaps.
• Handle patient calls and inquiries with a friendly and professional attitude, including appointment confirmations and modifications.
• Manage potential cancellations and encourage patients to keep their scheduled appointments.
• Process patient billing, accept payments, submit insurance claims, and respond to fee inquiries.
• Collect outstanding balances professionally and courteously.
• Maintain an accurate patient recall system and database.
• Process referral letters and patient correspondence promptly.
• Organize and file patient records and charts accurately.
• Coordinate lab cases efficiently.
• Manage the office social media
• Prepare dental instruments for procedures, including cleaning, disinfecting, and sterilizing instruments and equipment.
• Ensure sterilization equipment is adequately maintained and operated per manufacturer guidelines.
• Keep detailed records of all sterilization processes to maintain compliance and ensure patient safety.
• Monitor inventory levels of sterilization supplies and reorder as needed.
• Adhere to safety protocols for handling and disposing of contaminated materials, chemicals, and equipment.
• Maintain a clean and organized sterilization and storage area.
• Prepare treatment rooms before the dentist arrives by disinfecting and arranging necessary instruments and materials.

Essential Requirements:

• High school diploma.
• Excellent communication and interpersonal skills.
• Strong computer and typing abilities.
• Confident, outgoing personality.
• Strong attention to detail and numerical accuracy.
• Motivation and ability to learn quickly.
• Team-oriented mindset.
• Passion for working in a dental office.
• Interest in becoming a Registered Dental Assistant.
• Residence within a 30-minute drive from Westlock.

Preferred but Not Required:

• At least one year of experience as a dental sterilization technician.
• At least one year of experience working in a dental office.

We appreciate all applications; however, we will contact only shortlisted candidates. We appreciate your interest in joining our team!

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• Dental care
• On-site parking
• Paid time off

Ability to commute/relocate:

• Westlock, AB T7P 2J2: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• sterilization: 1 year (preferred)
• Dental office: 1 year (preferred)

Language:

• English (required)

Work Location: In person