Key Responsibilities
- Handle a high volume of inbound calls and emails daily (50–60/day) for course bookings.
- Schedule appointments accurately using a proprietary booking system.
- Deliver top-tier customer service in a calm and efficient manner.
- Keep detailed, organized records of booking data and client information.
- Manage administrative paperwork.
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Must-Have Qualifications
- Excellent spoken and written English.
- Strong typing speed and responsiveness.
- High attention to detail and ability to multitask under pressure.
- Prior experience in administrative, booking, or reception-heavy roles.
- Comfortable handling high volumes of work with autonomy.
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Nice-to-Have
- Experience working in the safety training, education, or certification space.
- Familiarity with QuickBooks or similar platforms.
- Exposure to B2B client interactions or high-volume scheduling environments.
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- Data Entry
- Preparing Certificates for classroom
- Taking payments, receiving payments
· Booking, Phones, emails
- This is a very busy, fast paced office. You must be able to multi-task, think quickly, and respond professionally daily.
Client Care:
· Liaison with any customers billing/invoicing/client accounts
Experience Quickbooks (Online)
Preferred Skills
Online Quickbooks, Accounting, Customer Care
Additional Notes Reports directly to the Director.
Work Remotely
- No
Job Types: Part-time, Permanent
Pay: $24.00-$25.00 per hour
Education:
- Secondary School (preferred)
Experience:
- Customer Service: 3 years (preferred)
Work Location: In person
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