Administrative Support II

Alberta Precision Laboratories - Alberta
Your Opportunity:

Alberta Precision Laboratories (APL) is currently seeking an Administrative Support II to provide exceptional customer service to enhance the patient experience in the Patient Service Centres. The Administrative Support II is responsible for performing a variety of duties including but not limited to: greeting and triaging patients, screening patients for COVID risk, ensuring compliance with COVID 19 protocols, providing PPE to patients, management of lines waiting to enter the patient service centers, receiving drop off samples and general administrative duties. This is an opportunity to work in a community facing environment that is fast paced and highly team focused. The PSCs are the face of APL; we promote a positive and respectful workplace.

Description:

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

  • Classification: Administrative Support II
  • Union: HSAA OFFICE CLERICAL
  • Department: COVID-19 PSC Spec Procure Rec
  • Primary Location: Sunridge PSC
  • Multi-Site: Not Applicable
  • FTE: 0.50
  • Posting End Date: 15-APR-2021
  • Temporary Employee Class: Temp P/T Benefits
  • Date Available: 26-APR-2021
  • Temporary End Date: 18-APR-2022
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 5
  • Shift Pattern: Days, Weekends
  • Days Off: As Per Rotation
  • Minimum Salary: $20.42
  • Maximum Salary: $24.82
  • Vehicle Requirement: Not Applicable
Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Demonstrated ability to communicate and respond to questions in a clear and professional manner. Demonstrates effective verbal and written communication skills. Demonstrates a high standard of customer service by assessing and meeting the needs of internal and external stakeholders. Maintains a professional image and positive attitude while promoting an inclusive, positive, and respectful work environment at all times. Ability to build positive working relationships and work effectively and collaboratively in a team environment. Demonstrates personal leadership through change and promotes change initiatives. Ability to meet deadlines and bench marks while consistently displaying a high level of attention to detail. Displays accountability for actions and learns from mistakes. Follows established policies and procedures to ensure the privacy and safety of patients, co-workers and self.

Preferred Qualifications:

Experience, courses or training in customer service. Experience, courses, or training in providing direction with confidence and empathy.

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