System Navigator (Well-Being Navigator)

Sherbourne Health Centre
$30 - $38 an hour
Toronto, Ontario
1 day ago

External posting

job title: System Navigator (Well-Being Navigator)

job ID #: IHS SNWB 25-0819

department: Integrated Health Services

reports to: Manager, Primary Care

salary range: (CS3) $30.17 - $38.11 per hour

status: Full-time, Contract until March 31, 2026

hours: 37.5 hours per week

vacancy: 1

Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to be a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people experiencing homelessness or who are under-housed; 2SLGBTQ+, and newcomers to Canada. We are funded by the Ministry of Health, Ontario Health, Ministry of Community, Children and Social Services, the City of Toronto and many generous donors and foundations.

about the role:

Sherbourne Health has been funding by Immigration, Refugee and Citizenship Canada (IRCC) to provide our Finding Health Project that supports newcomers, immigrants and refugees as they adapt to living in Canada. Our project is dedicated to delivering services at the intersection of health and settlement.

The System Navigator (Well-Being Navigator) helps newcomer clients navigate to resources and information on the Canadian health and mental health care system, with a priority placed on supporting eligible clients with complex or higher-needs. This includes identifying available resources, facilitating access to care, and strengthening connections between health, social service, and settlement organizations. The role is essential for filling service gaps, especially for clients who are waiting for case management or whose needs exceed current service capacities.

The System Navigator (Well-Being Navigator) collaborates closely with clients, internal clinical teams, community partners, and external agencies to ensure holistic, coordinated care.

Working at Sherbourne

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

we believe in work-life balance and offer:

Responsibilities and Tasks:

Case Management & Navigation Services

Well-Being Navigation Activities

Health Promotion, Education and Advocacy

Administrative Duties

To thrive in this role, you’ll need

education/experience:

skills and abilities:

conditions of employment:

working conditions:

To apply:

Please forward a cover letter and resume (saved as one document) quoting Job ID#

IHS SNWB 25-0819 to myjob@sherbourne.on.ca by 5:00 pm on August 26, 2025.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation, and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD. KIND. REAL. OPEN. WE

Job Types: Full-time, Fixed term contract

Pay: $30.17-$38.11 per hour

Benefits:

Work Location: In person

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