Role Summary
We’re looking for a strategic and experienced Service Administration Manager to lead and evolve the administrative side of our service operations in Fort McMurray. In this key role, you’ll support the Western Service Admin Manager by optimizing processes, mentoring a high-performing team, and working closely with cross-functional partners to ensure seamless, compliant, and customer-focused service delivery.
Main Responsibilities
- Lead and develop a high-performing team of service admin professionals
- Oversee workforce planning, training, and performance management
- Create a culture of accountability, collaboration, and continuous improvement
- Standardize best practices and cross-training across branches
- Design and refine administrative procedures to improve efficiency and compliance
- Manage the rollout and long-term success of service platforms and tools
- Ensure coordination between internal teams and technicians for scheduling and invoicing
- Maintain ISO and COR compliance; lead or support internal/external audits
- Oversee contract lifecycle management and monitor KPIs, dashboards, and reporting metrics
- Protect data integrity and handle sensitive information with discretion
- Represent the department in customer meetings and performance reviews
- Support service delivery standards and timely issue resolution
- Collaborate with warehouse and purchasing teams on inventory-related processes
- Act as the IT liaison for system access, troubleshooting, and equipment needs
- Serve as SME for systems such as Dayforce and ISM
- Drive special projects and continuous improvement initiatives across service operations
- Provide guidance and escalation support for service coordinators and supervisors
- 5+ years of experience in service administration or operations, including 2+ years in a management or senior supervisory role
- Proven leadership ability with a focus on team development, accountability, and engagement
- Track record of driving successful process improvements and compliance initiatives
- Advanced organizational and problem-solving skills with the ability to balance multiple priorities
- Strong knowledge of service operations, scheduling, and safety compliance (ISO, COR)
- Proficiency in Microsoft Office and enterprise platforms (e.g., Dayforce, ERP, ISM)
- Excellent communication and relationship-building skills across all levels of the organization
- High professionalism and discretion when handling confidential information
- Willingness to work extended hours or travel occasionally as required
- Competitive base salary with bonus, paid vacation, flex days and other time away from work benefits
- Medical, dental, vision, EAP and other group health insurance benefits for you and your family
- Company-matched RRSP contribution plan
- Annual profit-sharing opportunity
- Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety
- A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset