Service Appointment Coordinator

With growth comes new job opportunities, Gyro Auto Group is looking for passionate people who are looking to grow with a busy service team.

We are seeking a dedicated Service Appointment Coordinator to become a valuable part of our team! The Service Appointment Coordinator is crucial for ensuring a seamless experience in the service department, from scheduling appointments to post-service follow-up.

Main Duties and Responsibilities:

• Schedule Service Appointments: The Service Appointment Coordinator is responsible for handling incoming customer requests for service appointments. This includes scheduling vehicle maintenance, repairs, and other services through phone calls, emails, or online requests.
• Customer Communication: Maintain communication with customers regarding their service appointments. This involves confirming appointments, sending reminders, and answering any inquiries customers may have about their vehicle’s service or the appointment process.
• Coordinate with Service Advisors and Technicians: Work closely with service advisors and technicians to ensure that appointments are scheduled efficiently, minimizing downtime for customers and maximizing service department productivity.
• Customer Data Entry and Record Keeping: Input and maintain accurate customer and vehicle information in the dealership’s system.
• Follow-Up with Customers: After a service visit, the coordinator may follow up with customers to ensure their satisfaction and address any additional service needs.
• Upselling Services: When communicating with customers, the coordinator may offer additional services, promotions, or vehicle maintenance packages.
• Handle Cancellations and Rescheduling: Manage appointment changes, including cancellations or rescheduling, and notify relevant service personnel when needed
• Customer Service: Ensure customers have a positive experience when scheduling their appointments. This includes being polite, helpful, and attentive to their needs, ensuring they feel valued and appreciated by the dealership.
• Address Customer Complaints: If a customer has any concerns or complaints about their appointment or service experience, the coordinator is responsible for addressing these issues or directing them to the appropriate department for resolution.

The Ideal candidate will possess these skills and attributes:

• Communication Skills: Excellent verbal and written communication skills for effective interaction with customers and team members along with following scripts.
• Organizational Skills
• Technical Proficiency: Proficiency in using CRM software and other relevant tools.
• Problem-Solving Skills: Ability to handle and resolve customer issues in a professional manner.
• High Volume Phone Contact: Capable of managing a substantial call volume, handling a minimum of 60 calls per day.
• Adaptability and Drive: Quick learner who thrives on challenges, exhibiting strong determination and motivation.
• Positive Attitude and Outgoing Personality: Possesses an outgoing, positive demeanor, projecting a ‘smile’ through phone interactions; fully understands and applies best practice guidelines for outbound and inbound calls and emails.
• Multitasking

Who We Are?

Gyro is a family owned company and has been in business for over 45 years built on decades of experience. We strive to go above and beyond for our customers, not only by offering top-notch vehicles, but also by consistently distinguishing ourselves from the competition through unparalleled product knowledge, streamlined service, a collaborative team culture, and a business approach that reflects our dedication to excellence and community loyalty.

Gyro has always been committed to nurturing talent. Expect a clear career trajectory with ample opportunities for advancement, growth, and skill enhancement. We are fortunate to share a unique environment here at Gyro with a dedicated, highly skilled workforce that has a proven foundation built on three virtues: Humble, Hungry and People Intelligence. We invite you to consider joining our company and demonstrate your commitment to excellence.

At Gyro, we redefine the dealership experience by offering a multitude of exceptional benefits and perks:

• Competitive compensation ensuring your efforts are duly rewarded.
• Emphasis on work/life balance, recognizing the importance of personal time.
• Comprehensive training programs to continuously develop your skills and expertise.
• Mentorship and development opportunities to guide your career growth.
• Social Events: Join our closely-knit community through company-hosted social gatherings and celebrations, fostering a welcoming and enjoyable work atmosphere
• Diverse Workforce: Become a part of our inclusive and collaborative workforce, where diversity is celebrated and teamwork thrives, creating a vibrant and welcoming environment for all.
• Newly introduced RRSP: Our commitment to our team's future extends further with the introduction of a retirement plan. This investment not only demonstrates our appreciation for their hard work and dedication but also underscores our dedication to ensuring our staff's financial stability and security.

Gyro’s Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations. Gyro is an equal opportunity employer with a unique team and working environment.

We thank all candidates for their interest; however, only individuals selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $17.20-$19.00 per hour

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Paid time off
• Vision care

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (required)
• Appointment Coordinator: 1 year (preferred)

Work Location: In person