Senior Accounts Receivable & Billing Specialist

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

As a Senior Accounts Receivable and Billing Specialist, you will be responsible for invoicing and processing payments for Global Relay, ensuring that invoices and payments are posted completely, accurately and on a timely basis for the company’s international company base. You will oversee billing processes for month-end, create and analyze billing reports, prepare revenue analyses and accruals, and provide insights for key metrics over the billing and receivables performance of Global Relay. Working in our main office in Vancouver, you play an essential role supporting the Billing Operations team and will report to the Team Lead, Revenue & Receivables. This is a fantastic opportunity to have an exciting and growing career path, while doing business with some of the world’s largest organizations. If you are motivated and passionate, willing to learn, and want to work and grow in a fast-paced environment, then this is the job and team for you!

Your responsibilities:

• Ensure invoices and credit notes are prepared for our direct, partner, and umbrella (direct with child billing entities) customers, including other complex billing arrangements, in a timely manner and with accuracy.
• Review small-to-medium business (‘SMB’) customer sales opportunities (pending and closed) for completeness to ensure correct products, pricing and terms have been applied.
• Review billing records to ensure services are accurately invoiced according to customer's Order Form and our Master Terms of Service.
• Prepare monthly reconciliation between billing records and Global Relay's internal databases to ensure completeness of revenue captured for services provided. 
• Review cash entries to ensure customer receipts are posted and matched correctly and reconcile with bank records.
• Assist with month end tasks, including but not limited to preparing the revenue analysis workbook, providing insights for revenue discrepancies, identifying accounts for revenue accruals, and preparing journal entries as necessary. 
• Monitor Salesforce dashboards, queues, and/or reports daily to ensure open items are actioned on a daily basis.
• Review customer case queues daily to ensure cases are assigned and actioned in a timely manner, including identifying urgent or complex cases for escalation meanwhile ensuring cases close metrics are adhered to.
• Monitor and prepare KPIs such as aging reports, payment trends, and other relevant reports.
• Review and reconcile one-time charges, including third-party fees.
• Review interest charges and identify exceptions.
• Prepare AR Subledger and Invoice Register Reports.
• Manage Global Relay’s credit card payment gateway and perform tasks such as reconcile charges against billing records, verify accuracy of deposits compared to charges processed, and monitor overall performance of the gateway to ensure efficient operation of payment processing.
• Work cross-functionally with other departments (i.e. collections, sales, customer success, etc.) to ensure complete, accurate, and timely billing for SMB customers.
• Reconcile vendor resold services and prepare reporting thereof, where applicable.
• Calculate referral commissions on a monthly basis and assist with any inquiries from our referral partners.
• Provide support to the collections team and assist with the bad debt termination process, including reviewing accounts and preparing write-off journals.
• Working within third-party partner billing and technology systems to ensure complete and accuracy billing of customers’ use of third-party services billed by Global Relay.
• Act as the escalation contact for all internal SMB billing inquiries.
• Answer incoming phone calls from escalated customers, including billing inquiries and other post-sales correspondence.
• Perform other accounting duties and ad hoc tasks as necessary.

About you:

• A minimum of 4-5 years experience working in Accounts Receivable/Billing Function.
• Experience in a SaaS billing environment is an asset.
• Post-secondary education in Accounting with a good understanding of financial terminology is an asset.
• Intermediate knowledge of MS Excel (i.e. Pivot tables, V-lookups, etc.), Word, and Outlook.
• Excellent telephone etiquette and ability to write clear and professional formal business communications.
• Exceptional analytical skills, impeccable accuracy with numbers and high attention to detail. 
• Strong work ethic and integrity.
• Ability to exercise tact and discretion and to be entrusted with confidential information.
• Exceptional organizational skills with the ability to prioritize and time-manage.
• Ability to work independently as well as within a team with minimal supervision.
• Familiarity with the Salesforce CRM system and/or NetSuite ERP is an asset

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. 

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program. 

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.