Core duties and responsibilities include the following. Other duties may be assigned.
- Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
- Coordinates patient files and ensures that proper documentation is in each file.
- Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
- Manages Optical area and performs sales required in the optical area.
- Obtains authorizations for any medical patients.
- Receives patient payments, inputs into system, issues receipts, processes third party claims.
- Oversees daily deposit report and weekly email confirmation.
- Stamps date of invoices, verifies coding and submits to manager/finance for approval.
- Records fee's in patient management system.
- Orders supplies when requested with manager’s approval and manages inventory.
- Compiles and sorts documents, such as invoices and checks, substantiating business transactions.
- Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts to ledgers or computer spreadsheets and databases.
- Scans and enters insurance cards and ensures accuracy of information.
- Audits invoices against purchase orders, researches discrepancies, and approves for payment.
- Investigates problems with obtaining payment for bills.
- Prepares vouchers, invoices, cheques, account statements, reports, and other records, and reviews for accuracy.
- Reconciles report discrepancies and problems.
- Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
- Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
- Creates, organizes and updates all patient files by maintaining a focused approach to data entry to ensure that required information is accurate and available on a timely basis.
- Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.
- Assists employees, vendors, clients, or customers by answering questions related to accounts, procedures.
- Keeping the clinic and retail area clean. General cleaning duties.
Job Requirements:
- Optometry / optical work will be an asset.
- 2+ years experience at a front desk (medical setting)
- High school diploma.
- Exceptional customer service
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Job Type: Full-time
Job Types: Full-time, Permanent
Pay: $17.50-$19.00 per hour
Additional pay:
- Bonus pay
- Commission pay
Benefits:
- Casual dress
- Company events
- Store discount
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Burlington, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person