At SMS Equipment, we believe the right partnership makes everything possible. We are seeking a driven and technically skilled Product Support Representative to join our team in Calgary, AB. In this role, you’ll be the go-to expert for product support, building trusted customer relationships and providing solutions that keep equipment running at peak performance. If you’re ready to combine your sales expertise with hands-on technical knowledge to make a real impact—this is your opportunity to join a leader in heavy equipment solutions. Apply today!
The salary for this position is $48,000 plus commission.
Responsibilities include but are not limited to:
- Represent the Company as being a hands-on person as it relates to parts and service.
- Establish and maintain strong, professional relationships with customers and manufacturers.
- Provide customer support through OEM and third party parts and service solutions.
- Provide detailed equipment repair proposals to meet customer’s specific requirements.
- Assist in evaluating used equipment to help evaluate customer needs.
- As technical resource to sales professionals, contributes to sales division by providing deeper understanding of product workings or applications, as well as of product limitations and non-traditional product usage.
- Report regularly and make recommendations as to how to improve products in order to see continued product improvements.
- Develop and present parts and service quotations to customers.
- Assist in getting new customers set up with KomTrax and VHMS.
- Sell parts to equipment owners, contractors and fleet operators.
- Coordinate all service, warranty, billing, and equipment issues to the appropriate SMS manager. Main point of contact in resolving such issues.
- Travel throughout assigned territory to support customers needs and provide after sales support.
Qualifications:
The successful candidate will have a minimum of 3 years experience in Industrial Sales as well as experience in the heavy equipment business and familiarity with large construction equipment. Additional requirements include:
- Proficient with Microsoft Excel and Word and have experience navigating CRM systems.
- Must be self-motivated and proactive in keeping abreast of cutting edge technology and best practise pertaining to the Company’s products and services; enhancing expertise, performance and bottom line productivity.
- Proficient communication skills in dealing with customers and O.E.M.s.
- Ability to travel as needed to meet business requirements and customer expectations.
- Ability to drive company vehicles for extended periods of time.
As part of our recruitment process you may be required to complete the following:
- Drug and Alcohol Check
- Reference Check
- Drivers Abstract
- Criminal and Credit Check
At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.
This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.
We thank all applicants for their interest, however only those selected for interview will be contacted.
SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include: competitive wages, comprehensive group benefits plan and RRSP matching.