The Holiday Inn Express Vancouver Airport is looking for a Guest Services Agent possessing unique qualities and skill-sets compatible to the long-term visions of the company.
Job responsibilities and duties are, but not limited to:
- Processing check-ins and check-outs
- General cashiering
- Acquiring and providing knowledge on the hotel, local area, and tourism
- Responding to guests’ concerns, queries and complaints
- Answering inquiries regarding hotel services and facilities by telephone
- Processing incoming reservations, requests, cancellation and changes
- Liaising with housekeeping, maintenance and supervisors to improve on operations and solve problems
Job requirments:
- Excellent spoken and written English, other languages a big plus
- Prior knowledge or background in the hotel or service industry is mandatory
- Efficient in various Microsoft computer applications
- Positive attitude towards guests and co-workers
- Ability to apply excellent interpersonal and communication skills
- Eager to provide friendly service
- High degree of efficiency and initiative
- Flexible to work a variety of shifts including overnights and weekends
- Knowledge of Opera PMS an asset
Job Type: Part-time
Pay: From $19.00 per hour
Benefits:
- RRSP match
Work Location: In person