Night Auditor
Rate of Pay: $20.00 per hour
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role:
As a Night Auditor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role responsibilities are to ensure the proper balancing and control of hotel revenue, the accuracy of generated daily reports, processing systems backup, and responsible for guest and employee safety and security. You will have knowledge of all Front Office responsibilities. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department and using strong and effective communication with all other hotel departments.
Job Duties:
- Ensures the proper balancing and control of Hotel revenue & the Daily Sales Journal.
- Responsible for the accuracy of Night Audit generated daily reports.
- Ensuring the highest levels of guest service while exceeding the expectations of our guests during the night shift.
- Actively seek feedback from guests and employees, following up and taking action to improve GSAT.
- Developing close and effective working relationships with all supporting departments - Food & Beverage Outlets and Accounting.
- Ownership of balancing room inventory to maximize hotel profitability while ensuring guest satisfaction.
- Complete all daily reports for management.
- Ability to step in and perform other job duties as required, such as Switchboard, Front Desk or Bell.
- Promptly and effectively respond to emergency situations as they arise, i.e.) Fire alarm goes off or any security concerns.
Employment Experience and Educational Requirements:
- Minimum 1 year of experience in the hospitality industry.
- Will act as a leader during the nighttime in the absence of Senior Leadership at the property.
- Highest level of attention to detail as it relates to not only task-oriented functions but also to cleanliness of work and guest areas i.e. “Be the eye of the guest”
- Knowledge of reading Night Audit reports and the knowhow of how to balance Daily Sales is required.
- Computer literacy is imperative including applications in Opera, CloudPM, Windows, MS Word and MS Excel.
- Experience in handling guest feedback tactfully via email, telephone, guest feedback portals and in person.
- You must be self-directed and have previous cash handling experience.
- A Degree/Diploma in Hospitality Administration from a recognized institute would be an asset.
- Must be calm under pressure, assertive, honest, and discreet.
- Ability to stand for an extended period of time.
- Excellent communication skill, both oral and written.
- A class 5 Driver's License or equivalent and ability to be able to drive both standard and automatic is an asset.
Amazing Perks:
- Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite staff accommodations which include a residence convenience store and employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few.
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings.
- Discounted access to our Nordic Spa*
- Discounted Ski Pass and Golf rates*
- Kananaskis Parks Pass
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
*Season Availability, subject to cut off dates.