PLEASE READ BEFORE APPLYING.
PREFERENCE GIVEN TO CANDIDATES FAMILIAR WITH PEP, AND ALSO PREVIOUS NIGHT AUDIT EXPERIENCE. HILTON BRAND IS PREFERRED.
ABSOLUTELY NO SPONSORSHIPS OR LMIA REQUESTS WILL BE GRANTED.
PREVIOUS EXPERIENCE IS A MUST.
Job Summary
We are seeking a friendly and professional Night Auditor to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and administrative support. This role requires strong organizational skills and the ability to manage multiple tasks efficiently while maintaining a welcoming atmosphere.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage front desk operations, including check-ins and check-outs.
- Answer phone calls promptly, addressing inquiries and providing information about services and amenities.
- KEY TASK - Perform the Night Audit each night in a timely fashion
- Utilize phone systems and computerized reservation systems to manage bookings and guest information accurately.
- Assist guests with any requests or issues during their stay, ensuring a high level of customer support.
- Maintain an organized front desk area, ensuring all materials are stocked and readily available.
- Collaborate with other departments to ensure seamless guest experiences.
- Handle administrative tasks such as filing, data entry, and managing correspondence as needed.
Requirements
- Previous experience in a front desk or customer service role is preferred.
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
- Proficient in using computer systems and software, including Google Suite.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work independently as well as part of a team.
- A positive attitude with a commitment to providing outstanding customer service.
Join us in creating memorable experiences for our guests while contributing to a dynamic team environment!
Job Types: Full-time, Part-time
Pay: $17.50-$21.00 per hour
Work Location: In person