Marina & Guest Services Attendant, Oak Bay Marina

Oak Bay Marine Group is seeking an enthusiastic Marina Attendant to join our Oak Bay Marina operation. This position supports the Operations Manager in day-to-day operations including contracted and guest moorage, retail inventory and merchandising, fuel calls, and maintenance of physical plant and grounds.

The Marina & Guest Services Attendant position will demonstrate the ‘Yes I Can’ service standards and exemplify our Core Values while providing unforgettable experiences in a spectacular oceanfront setting. We are looking for individuals with strong interpersonal and communication skills; familiarity handling customer requests and resolving concerns, who are passionate about people and outdoor tourism and who thrive in a dynamic team environment.

With competitive compensation, benefits, learning and development opportunities, and an amazing annual staff party, this role offers more than just a job. Ideal candidates possess strong interpersonal skills, customer service experience, and a proactive attitude. Join us and be part of connecting people to the wonder of the ocean!

ACCOUNTABILITIES:

Primary Responsibilities:

• Provide exceptional customer service by supporting and demonstrating the ‘Yes I Can’ Core Values and demonstrate a professional attitude at all times.
• Resolve customer concerns or problems quickly, efficiently, and courteously.
• Communicate effectively with all customers, crew, suppliers and vendors to ensure that their needs are dealt with in a friendly, professional manner proudly representing OBMG at all times.
• Greet customers as they arrive and make them feel welcome, assisting with vessel docking, and/or supply requirements, processing of annual or nightly moorage fees, fuel, hydro or other services as required.
• Maximize moorage revenues by managing transient moorage and keeping waiting lists up-to-date.
• Assist with maintaining and restocking product and supply inventories, cleaning washrooms and showers on a twice daily basis, removing/emptying garbage bins, maintaining facilities and grounds, clearing the parking lot, marina debris, ensuring safety, sanitation and cleanliness at all times.
• Ensure the ongoing care and maintenance of the Marina, and surrounding area is up to OBMG standards, ensuring an exceptional guest environment and a safe environment for customers, crew and work in a cost efficient and safe manner at all times.
• Operate and maintain all facilities and equipment according to safety standards. Treat company property with care and respect, using environmentally sound practices, and securely store when necessary.
• Comply with all policies, procedures and regulations, including those outlined in the OBMG Crew Handbook.

Secondary Responsibilities:

• Attend any regularly scheduled crew meetings.
• Work enthusiastically within a team environment to deliver service from all positions at the Marina as may be required.
• Participate in quarterly inventory counts.
• Perform other duties as assigned.

JOB REQUIREMENTS:

Education and Technical Skills:

• Previous customer service experience is recommended.
• Occupational First Aid & CPR Level 1 is an asset.
• Knowledge of Microsoft Word and Excel.
• Strong organizational skills required in fast paced, high-volume environment.
• Pleasure Craft Operator Card preferred.
• Knowledge of marine operations and/or boating experience an asset.

Experience:

• Experience providing exceptional customer service.
• Post-secondary education or equivalent experience in hospitality or related business experience an asset.
• Comfortable working unsupervised.
• Basic cash handling skills.
• Work experience in a marina, hospitality or recreational environment an asset.

CORE Values:

• ‘Yes I Can’ is
  • Passion for Service
  • Enthusiastic Teamwork
  • Dedication to Greatness
  • Respect for our Crew, Community and the Ocean

Behavioral Competencies:

• Customer Focus: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.
• Service Excellence, "Yes I Can" attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying "no" without offering alternatives.
• Relationship Building: is working to build or maintain relationships, networks or contacts.
• Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
• Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
• Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.
• Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
• Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
• Business Perspective: indicates the ability to understand the business implication of decisions.

Physical Requirements:

• Ability to walk, bend and stand for extended periods.
• Ability to maneuver on uneven or unstable ground.
• Ability to work outside in all weather conditions.
• Ability to lift up to 50 lbs.