Oak Bay Marine Group is seeking an enthusiastic Marina Attendant to join our Oak Bay Marina operation. This position supports the Operations Manager in day-to-day operations including contracted and guest moorage, retail inventory and merchandising, fuel calls, and maintenance of physical plant and grounds.
The Marina & Guest Services Attendant position will demonstrate the ‘Yes I Can’ service standards and exemplify our Core Values while providing unforgettable experiences in a spectacular oceanfront setting. We are looking for individuals with strong interpersonal and communication skills; familiarity handling customer requests and resolving concerns, who are passionate about people and outdoor tourism and who thrive in a dynamic team environment.
With competitive compensation, benefits, learning and development opportunities, and an amazing annual staff party, this role offers more than just a job. Ideal candidates possess strong interpersonal skills, customer service experience, and a proactive attitude. Join us and be part of connecting people to the wonder of the ocean!
ACCOUNTABILITIES:
Primary Responsibilities:
- Provide exceptional customer service by supporting and demonstrating the ‘Yes I Can’ Core Values and demonstrate a professional attitude at all times.
- Resolve customer concerns or problems quickly, efficiently, and courteously.
- Communicate effectively with all customers, crew, suppliers and vendors to ensure that their needs are dealt with in a friendly, professional manner proudly representing OBMG at all times.
- Greet customers as they arrive and make them feel welcome, assisting with vessel docking, and/or supply requirements, processing of annual or nightly moorage fees, fuel, hydro or other services as required.
- Maximize moorage revenues by managing transient moorage and keeping waiting lists up-to-date.
- Assist with maintaining and restocking product and supply inventories, cleaning washrooms and showers on a twice daily basis, removing/emptying garbage bins, maintaining facilities and grounds, clearing the parking lot, marina debris, ensuring safety, sanitation and cleanliness at all times.
- Ensure the ongoing care and maintenance of the Marina, and surrounding area is up to OBMG standards, ensuring an exceptional guest environment and a safe environment for customers, crew and work in a cost efficient and safe manner at all times.
- Operate and maintain all facilities and equipment according to safety standards. Treat company property with care and respect, using environmentally sound practices, and securely store when necessary.
- Comply with all policies, procedures and regulations, including those outlined in the OBMG Crew Handbook.
Secondary Responsibilities:
- Attend any regularly scheduled crew meetings.
- Work enthusiastically within a team environment to deliver service from all positions at the Marina as may be required.
- Participate in quarterly inventory counts.
- Perform other duties as assigned.
JOB REQUIREMENTS:
Education and Technical Skills:
- Previous customer service experience is recommended.
- Occupational First Aid & CPR Level 1 is an asset.
- Knowledge of Microsoft Word and Excel.
- Strong organizational skills required in fast paced, high-volume environment.
- Pleasure Craft Operator Card preferred.
- Knowledge of marine operations and/or boating experience an asset.
Experience:
- Experience providing exceptional customer service.
- Post-secondary education or equivalent experience in hospitality or related business experience an asset.
- Comfortable working unsupervised.
- Basic cash handling skills.
- Work experience in a marina, hospitality or recreational environment an asset.
CORE Values:
- ‘Yes I Can’ is
- Passion for Service
- Enthusiastic Teamwork
- Dedication to Greatness
- Respect for our Crew, Community and the Ocean
Behavioral Competencies:
- Customer Focus: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.
- Service Excellence, "Yes I Can" attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying "no" without offering alternatives.
- Relationship Building: is working to build or maintain relationships, networks or contacts.
- Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
- Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
- Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.
- Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
- Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
- Business Perspective: indicates the ability to understand the business implication of decisions.
Physical Requirements:
- Ability to walk, bend and stand for extended periods.
- Ability to maneuver on uneven or unstable ground.
- Ability to work outside in all weather conditions.
- Ability to lift up to 50 lbs.
