Oak Bay Marine Group is seeking enthusiastic full-time and part-time Marina Attendant's at our North Saanich Marina operation. In this role you will ensure outstanding guest experiences in a safe and secure, best-in-class environment. We are looking for individuals who are passionate about people and outdoor tourism and who thrive in a dynamic team environment.
The Marina Attendant position will demonstrate the ‘Yes I Can’ service standards and exemplify our Core Values, providing customer service on the docks for contracted and guest moorage, retail and assisting with other marina duties to provide unforgettable experiences in a spectacular oceanfront setting. With competitive compensation, benefits, learning and development opportunities, and an amazing annual staff party, this role offers more than just a job. Ideal candidates possess strong interpersonal skills, customer service experience, and a proactive attitude. Join us and be part of connecting people to the wonder of the ocean!
ACCOUNTABILITIES:
Primary Responsibilities:
- Provide exceptional customer service by supporting and demonstrating the ‘Yes I Can’ Core Values and demonstrate a professional attitude at all times.
- Resolve customer concerns or problems quickly, efficiently, and courteously.
- Communicate effectively with all customers, crew, suppliers and vendors to ensure that their needs are dealt with in a friendly, professional manner proudly representing OBMG at all times.
- Greet customers as they arrive and make them feel welcome, assisting with vessel parking, and/or supply requirements, processing of annual or nightly moorage fees, fuel, hydro or other services as required.
- Assist with maintaining and restocking product and supply inventories, cleaning washrooms and showers on a twice daily basis, removing/emptying garbage bins, maintaining facilities and grounds, clearing the parking lot, marina debris, ensuring safety, sanitation and cleanliness at all times.
- Ensure the ongoing care and maintenance of the Marina, and surrounding area is up to OBMG standards, ensuring an exceptional guest environment and a safe environment for customers, crew and work in a cost efficient and safe manner at all times.
- Operate and maintain all facilities and equipment to safety standards, treating company property with care and respect, utilizing environmentally sound practices and securing safely when required, treating all company property with care and respect. Comply with all policies, procedures and regulations, including the OBMG employee Handbook.
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Secondary Responsibilities:
- Attend any regularly scheduled crew meetings.
- Work enthusiastically within a team environment to deliver service from all positions at the Marina as may be required.
- Participate in inventory counts.
- Perform other duties as assigned.
JOB REQUIREMENTS:
Education and Technical Skills:
- Previous customer service experience is recommended.
- Occupational First Aid & CPR Level 1 is an asset.
- Knowledge of Microsoft Word and Excel.
- Strong organizational skills required in fast paced, high-volume environment.
- Pleasure Craft Operator Card preferred.
- Knowledge of marine operations and/or boating experience an asset.
Experience:
- Experience providing exceptional customer service.
- Post-secondary education or equivalent experience in hospitality or related business experience an asset.
- Comfortable working unsupervised.
- Basic cash handling skills.
- Work experience in a marina, hospitality or recreational environment an asset.
CORE Values:
- ‘Yes I Can’ is
- Passion for Service
- Enthusiastic Teamwork
- Dedication to Greatness
- Respect for our Crew, Community and the Ocean