The Wood Automotive Group, one of Alberta's largest automobile retailers for 42 years, is offering an exciting opportunity for a Jr. Service Advisor to join the team at Okotoks Ford Lincoln!
About the Jr. Service Advisor position: Reporting to the Service Manager, the successful candidate will be highly motivated, enthusiastic, will demonstrate exceptional customer service skills and a commitment to total customer loyalty and follow up!
Responsibilities (but not limited to):
- Greet incoming customers and generate work orders as per repair order.
- Ascertain method of payment from Customer.
- Check vehicle for applicable warranty.
- Follow proper paper procedure for service department.
- Answer phones and give information as required.
- Contact Customers and resolve complaints as required.
- Liaise with service personnel for daily shop carry over.
- Notify Customer when vehicle is ready.
- Review invoices with Customer at time of pickup.
Hours:
- Tuesdays to Saturdays
- Rotational hours: 7 am to 4 pm, 8 am to 5 pm, and 9 am to 6 pm
Qualifications:
- Excellent organization and interpersonal skills
- Experience in handling multiple priorities in a fast paced environment
- Valid AB driver’s license and a clean & current driver’s abstract
- PBS Systems familiarity is an asset
About the Benefits of being part of our team:
- Benefits Package: We have an outstanding benefits package for our employees and families that covers 90% of prescription drugs, 80% of general dentistry, and resources including Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, and much more!
- Pension Plan: To support our goal of building our employees’ careers and helping employees plan for retirement. Wood Automotive Group offers a pension plan with employer contributions – free money!
- Health & Wellness: Wood Automotive recognizes that a healthy lifestyle is an essential part of personal, family and workplace well-being. YMCA and Goodlife Fitness has partnered with our company to offer corporate rates and other great discounts exclusively to our employees and families
- Career Opportunities: We have nine business locations, where we have excellent opportunity for growth and advancement. We love to grow within! In addition, there are many Group social events and company perks. Come join our team for more!
About Wood Automotive Group:
We are proud to be celebrating our 40th year anniversary! This is your opportunity to join a leader in the automotive sales & service industry. Wood Automotive Group believes in hard work, honesty, and collaboration. Every member of the team is valued and recognized for their contributions to the overall success of the business. Wood Automotive Group is committed to building from within and recruitment objectives are focused on finding the right cultural fit. People are their greatest asset and they seek those who want to truly develop a career with a growing organization.
The Wood Automotive Group, one of Alberta's largest automobile retailers proudly represents Ford, Lincoln, Honda, Dodge, Jeep, Ram, Chrysler and Volkswagen as well as hundreds of pre-owned models. The Wood team has worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, the company is a long-standing sponsor of the SAIT Automotive Business Administration program, as well as a proud supporter of many organizations. Those include the Woodridge PREP Centre, The Salvation Army, the SSUBI ("Hope") Foundation, KidSport, and the Rogers Charity Classic.
We thank all candidates for their interest. Only those selected for interviews will be contacted.