Face of the Hotel. Ensure existing and prospective guests experience a genuine and attentive welcome and handling of their stay requirements with a high degree of hospitality professionalism. Must have great inter-personal communication skills verbally, through body language, written either in-person or through electronic communication.
Guest-centric. Able to assess each situation from the guest perspective and react positively to ensure all within our ability is taken care of for that guest.
Competing priorities. Able to calmly and appropriately execute through simultaneous and rapidly successive demands with a clear head, i.e. in person guests, phones, emails, team associates.
In addition to accurately and efficiently checking guests in and out of the hotel, settling accounts, making reservations, responding to guest and team mate requests, coordinating each day's shift, operating the property management system and other software programs, handling phone and email traffic, during 'down' times there will be a requirement to assist and facilitate undertakings of other departments.
Team player. Must always be supportive and operate in the best interest of team mates, the hotel, and the brand. Always taking 'the high road,' and choosing to do 'the right thing.' Typically at all times while on shift 'you' and your work space represent the hotel to everyone.
The team at Days Inn Brooks have achieved numerous top ten placements for guests service within the Days Inn Canada chain. We aspire to continue to move those accomplishments upward from there and require the type of team mate that is capable of helping us do so.
Job Types: Full-time, Part-time, Permanent
Pay: From $15.00 per hour
Benefits:
- Paid time off
Experience:
- Hotel customer service: 1 year (preferred)
- customer service: 1 year (preferred)
Language:
- English fluently (required)
Work Location: In person