Wentworth Hospitality Group (Tableau Bar Bistro, Homer St. Cafe & Bar, Maxine’s Cafe & Bar) is looking for host/hostess for Folietta, their new Italian restaurant concept, located in Vancouver’s storied Nanaimo and Grant neighbourhood. Folietta is inspired by iconic Italian culinary regions and each dish reflects a passion for high-quality food.
We are looking for eager and engaged individuals who are passionate about next level guest experience! If you are looking to work within a culture that strives for excellence, creates a welcoming atmosphere and guest experience, are service obsessed, and love the hospitality industry, you are the person we are looking for!
Position Summary
Our team delivers friendly and efficient food and beverage service, in line with our next level guest experience standards. Responsibilities include but are not limited to:
- Enthusiastically greet guests to ensure their very first point of contact leaves only the best kind of impression.
- Ensuring guests leave the restaurant happily, resolving any potential issues by flagging an MOD to assist.
- Familiarizing yourself with all guests, building a roster of return clientele, and accommodating all individual preferences (and taking note of).
- Point person for all phone calls. Ensure you are able to communicate effectively and in a way that reflects only the highest of standards and professionalism.
- Consistently check messages and confirm reservations daily. Exhaustive knowledge of our reservation system Tock.
- Review and know the floor plan & seating configuration.
- Reporting cover counts/dropped checks/open menu counts every 30 minutes to relevant line supervisors.
- Know how to fulfill take-out orders from start to finish as well as how to process payments.
- Prepare dining room for guests by cleaning and setting tables (when time allows).
- Assist servers with food delivery as needed, using drop lines to entice guests (when time allows).
- Be responsible for the cleanliness of your station and ensure the cleanliness of other stations.
- Act as a resource for guests on events/information/landmarks in the city.
- Be proactive and find new ways to improve systems & efficiency.
- Experience: prior experience in a food-serving establishment.
- Self-motivated, organized, and ability to multi-task effectively.
- Must have the ability to work a flexible schedule, days, nights, and weekends.
- Must be punctual and reliable.
- Ability to work varied hours.
- Excellent interpersonal skills with guests and employees.
- Customer service focus and quality orientated.
- Adaptable and flexible.
- High energy level.