Host

THE PROPERTY:

Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.

Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost importance. We value the diversity of our employees and want each of them to experience a welcoming atmosphere that delivers respect, compassion and professionalism. We believe that diversity creates memorable experiences every day for both our staff and guests during their time at Lake Louise Inn.

WHY US?

• Full Time Team Members receive subsidized, furnished, shared room with internet, cable and utilities included. Staff accommodation is not available for Part-Time Team Members.
• Live, Work & Play in one of Canada's more iconic settings within Banff National Park.
• Daily shift meals in our newly renovated staff cafeteria (taxable benefit).
• Use of onsite fitness facility, mini golf course, heated pool and whirlpools.
• Subsidized Gym Membership & Fitness classes at local recreation centre.
• Group Benefit Plan (Health, Dental, Vision) offered at 7th month of employment for Full Time Team Members.
• Employee travel program with preferred room rates at Atlific Hotels.
• Discounts on Food & Beverage at 3 onsite restaurants.
• Be part of a culture that believes in developing talent & promoting from within.

DETAILS:

• Located in Lake Louise
• Valid Canadian Work-Permit Required for International Applicants
• Full-time position, average of 32-40 hours per week
• First 90 days: $17.25 per hour
• After 90 days: $18.75 per hour
• $2/hr summer incentive bonus for every regular time hour worked between May 22nd - October 8th (conditions apply)

JOB SUMMARY:

Reporting to the Outlet Manager, a Food & Beverage Host is responsible for seating guests and running food while ensuring guest satisfaction.

JOB RESPONSIBILITIES:

• Greet guests upon arrival in a timely manner
• Ensure that all set-ups are correct and complete
• Explain the menu specials and introduce server
• Maintain a professional and pleasant appearance at all times
• Run beverages and food in a timely manner
• Appropriately and promptly clear and clean tables in a timely manner
• Perform other related duties as required by the Restaurant Manager
• Follow Health and Safety rules and guidelines at all times
• Ensure that restaurant is maintained clean, safe and secure
• Ensure the Guest Service Standards, Hotel Policies and Procedures are maintained at all times
• Complete daily and weekly checklists are complete
• Ensure proper disposal of garbage and recycling
• Other related duties as assigned by the Outlet Manager

REQUIRED QUALIFICATIONS:

• Previous customer service experience preferred
• ProServe Certificate
• Energetic, hands-on individual with initiative and integrity
• Excellent customer service skills
• Highly organized and detail oriented
• Work well under pressure, without supervision, independently and as a member of a team
• Able to perform well in a fast-paced work environment
• Good communication skills
• Ability to lift heavy trays filled with glassware/food up to 30lbs

Health & Safety Responsibilities:

• Ensure all Health & Safety Policies/Procedures are being followed
• Must be able to deal with irate, intoxicated guests
• Trained to handle burglaries/thefts

Lake Louise Inn is an equal opportunity employer. Should you require assistance with your application please reach out to us in the messages.

PLEASE NOTE WE CAN ONLY CONSIDER CANDIDATES THAT ARE ALREADY AUTHORIZED TO WORK IN CANADA. WORK PERMIT SPONSORSHIP IS NOT AVAILABLE.

Job Types: Full-time, Part-time

Pay: $17.25-$18.75 per hour

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Vision care
• Wellness program

Application question(s):

• Do you currently require sponsorship to work in Canada?
• Are you able to reliably commute or relocate to Lake Louise, AB for this position?

Experience:

• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person