Job Summary
We are seeking a dedicated and friendly Guest Service Agent Supervisor to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating memorable experiences for our guests while managing front desk operations efficiently.
Responsibilities
· Overseeing daily operations: This includes managing check-ins, check-outs, reservations, and guest inquiries.
· Supervising staff: Training, scheduling, and performance management of front desk and guest services staff.
· Handling guest issues: Addressing complaints, resolving problems, and ensuring guest satisfaction.
· Providing information and assistance: Answering questions about hotel amenities, local attractions, and services.
· Maintaining a welcoming atmosphere: Ensuring the front desk area is neat, organized, and provides a positive first impression.
· Monitoring room availability and rates: Optimizing revenue and occupancy.
· Managing cash and payments: Handling transactions accurately and securely.
Coordination and Communication:
· Liaising with other departments: Working with housekeeping, maintenance, and food service to address guest needs and requests.
· Communicating with management: Reporting on operations, guest feedback, and identifying areas for improvement.
· Ensuring adherence to hotel policies: Implementing and enforcing procedures related to guest service and safety.
Additional Responsibilities:
· Training staff: Developing and supporting front desk team members.
· Assisting with special requests: Coordinating VIP guest needs and handling unique requests.
· Maintaining records: Ensuring accurate documentation of guest information and transactions.
· Promoting hotel services: Suggesting additional services and amenities to guests.
· Monitoring safety and security: Ensuring a safe environment for guests and staff.
Requirements
- Previous experience in a hotel or hospitality environment is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone etiquette, with experience handling multi-line phone systems.
- Bilingual or multilingual abilities are highly desirable to assist diverse guests.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong problem-solving skills with the ability to remain calm under pressure. Join our team as a Guest Service Agent where your contributions will help create unforgettable experiences for our guests!
Job Type: Full-time
Pay: $19.00-$20.00 per hour
Expected hours: 40 per week
Work Location: In person