To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.
Duties & Responsibilities:
· Provide the highest quality of service to the guest at all times.
· Promptly and effectively address effectively guest requests and complaints.
· Check guests in and out efficiently and in a friendly manner.
· Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Hotel.
· Be very knowledgeable of Rewards program and promotions.
· Develop a thorough knowledge of hotel amenities, room locations, room rates, and selling strategies.
· Answer switchboard, reservations and wake up calls, efficiently and in accordance with standards of proper telephone etiquette.
· Block rooms and handle special requests.
· Monitor room availability.
· Keep lobby, back area and desk area clean and presentable.
· Open and close shift make cash drops.
· Ensure all credit cards, cash, and change fund are balanced throughout each shift.
· Inform management of any guest or systems related complaints or problems.
· Communicate with incoming staff and management by logging pertinent information in the pass on log.
· Have a thorough knowledge of emergency procedures.
· Other duties as assigned by management.
Job Requirements & Qualifications:
· Ability to work flexible schedule with changing shifts including AM, PM, Weekends and Holidays
· Previous accounting or hotel front desk experience required
· Must have ability to handle fast paced, multi-tasking, guest focused environment with ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
· Must have excellent organization, communication, customer service and interpersonal skills with ability to focus attention on guest needs, remaining calm and courteous at all times
· Must have completed minimum Secondary School Certificate
- Proficient with Microsoft Word, Excel, network systems
- Bilingualism an asset
Job Type: Part-time
Pay: From $17.20 per hour
Benefits:
- Company events
- Discounted or free food
- On-site gym
Work Location: In person