Field Operations Manager

About the Company:

Celebrating our 21st anniversary this year, H2Safety Services Inc. is the largest Emergency Response Management provider in Canada. Equipped with decades of experience, our team of industry-leading experts delivers comprehensive, tailored Emergency Management Services, Emergency Response Training, and Technology services to companies throughout Canada, North America, and around the world. By continually investing in our people and world-class technology, we ensure the highest level of protection and compliance for our clients, stakeholders, and the environment.

The Role:

The Field Operations Manager holds comprehensive responsibility for leading and optimizing all aspects of H2Safety’s field operations. This role is instrumental in ensuring operational excellence through strategic planning, staff leadership, safety compliance, interdepartmental coordination, and continuous process improvement.
In addition to directly participating in field activities, the Field Operations Manager is accountable for managing and advancing the performance of field teams; coordinating logistics, scheduling, technology use, and data capture; and maintaining high standards of professionalism in the delivery of public awareness and consultation programs. The manager ensures that road-based outreach programs are executed efficiently, with confirmed stakeholder engagement and adherence to regulatory expectations.
The Field Operations Manager will proactively manage a forward-looking schedule, integrate cross-functional data for efficient execution, and oversee both day-to-day and long-range operations. This role plays a pivotal part in advancing our mission of delivering best-in-class public consultation, stakeholder engagement, and emergency preparedness services while enabling executive leadership to focus on strategic growth and innovation.

Key Duties and Responsibilities:

Operational Leadership & Execution

• Lead and participate in the execution of road-based outreach and public awareness campaigns defined by Client Relationship Managers and regulatory programs.
• Maintain and manage a rolling 12-month operational schedule aligned with known and anticipated project needs.
• Ensure schedules are realistic, accurate, and designed for optimal work-life balance and productivity for field staff.

Team Supervision & Field Deployment

• Supervise field teams across multiple projects, ensuring alignment with standards for client engagement, documentation accuracy, and safety.
• Conduct regular meetings with staff to align expectations, resolve field challenges, and review performance.
• Develop and oversee training plans, onboarding, and role-specific development for permanent and spare board staff.

Routing, Logistics & Tools

• Design, optimize, and communicate efficient field routes using mapping tools and operational data.
• Coordinate travel, accommodations, vehicles, and equipment for all field deployments.
• Work with IT and GIS teams to ensure tools such as GPS pucks, radios, and offline data collection systems are functional, updated, and properly assigned.

Safety & Compliance

• Ensure full implementation of H2Safety’s field safety protocols, including work-alone monitoring, vehicle checklists, defensive driving standards, and emergency response procedures.
• Lead daily/weekly check-ins on travel plans, PPE, weather risks, and other safety factors.
• Report and escalate field incidents per company policy, including issues with resident interactions, vehicle incidents, or safety breaches.

Client Representation & Stakeholder Engagement

• Serve as the operational lead for representing client standards in the field, including Indigenous and agency engagement.
• Handle in-field escalation of issues and resident concerns, including direct communication with clients when required.
• Ensure resident interactions are consistent, professional, and aligned with consultation objectives.

Performance Tracking & Continuous Improvement

• Track and analyze key operational data such as:

o Number of stakeholder contacts, confirmations, and non-contacts
o Contacts per day/person, meals, accommodations, and field hours
o Mileage, vehicle performance, and field conditions

• Use year-over-year data and lessons learned to drive enhancements in efficiency, effectiveness, and cost control.

Standards, Procedures & Documentation

• Ensure standard operating procedures are developed and followed for all field activities including:

o Resident consultation techniques
o Pamphlet distribution and data entry
o Travel plans and check-in procedures
o Equipment use and tracking
o Digital records management

• Contribute to and maintain video and written training content through H2Safety’s Learning Management System (LMS).

Internal Collaboration & Strategic Alignment

• Work closely with internal teams To ensure alignment of engagement activities with overall project goals and cross-functional initiatives.

Required Education, Experience and Skills

• Diploma or bachelor’s degree in Field Operations, Logistics, Geomatics, Occupational Health & Safety, Project Management, Public Relations, or a related field.
• 7–10 years of progressive experience in field operations, community engagement, logistics, or public affairs, with 2–3 years of direct experience managing multilevel field teams.
• In-depth knowledge of regulatory frameworks (e.g., AER, BCER, CER, CSA Z246.2-23) considered an asset.
• Demonstrated success in leading road-based outreach and public consultation programs, including Indigenous engagement and high-volume stakeholder interactions.
• Certifications in public engagement, stakeholder relations, Indigenous relations, or safety (e.g., WHMIS, TDG, Defensive Driving) are considered assets.
• Experience in a consulting or multi-project environment is preferred.
• Project Management Professional (PMP) certification is considered an asset.
• Valid Class 5 driver’s license required (Class 4 or commercial license considered an asset).

• 
  Proven ability to create and manage annual field operation plans with rolling forecasts, including project planning with defined start and end dates, budgets and financial management, milestones, and performance metrics.
• Demonstrated excellence in supervising remote and mobile field teams, maintaining high standards in scheduling, vehicle usage, equipment handling, and safety compliance.
• Skilled in coordinating logistics, resources, and planning with cross-functional departments such as GIS, Project Management, Print, Training, Software, and Operations—without reliance on executive facilitation.
• Strong analytical ability to monitor and improve operational performance using KPIs such as contacts per day/person, confirmation rates, kilometers driven, accommodations, meals, and year-over-year comparisons.
• Proficient in using field data collection tools and systems including Survey 123, Field Maps, stakeholder databases, and mobile tracking technologies, with a clear understanding of backup and contingency protocols for equipment or connectivity failures.
• Ability to ensure strict compliance with internal and external policies regarding work-alone procedures, field safety, and incident reporting.
• Experienced in managing in-field client interactions and stakeholder engagements, including conflict resolution, quality assurance, and maintaining consistent representation of client and corporate standards.
• Capable of developing and supporting training initiatives through Learning Management Systems (LMS), including the creation of instructional videos, SOPs, and scenario-based educational tools for field personnel.
• Committed to promoting professionalism across all field activities—including personal conduct, appearance, client engagement, vehicle cleanliness, and overall brand representation.
• Adept at leveraging data, feedback, and lessons learned from past operations to implement process improvements that enhance team efficiency, field safety, stakeholder satisfaction, and operational cost-effectiveness.

Your Total Rewards:

• Generous paid time off
• Comprehensive health care plan
• Company matching RRSP program
• Annual performance bonus
• Professional development subsidies
• Employee referral incentive

Apply Now:
If this role sounds exciting and you're ready to make an impact, we invite you to apply and join our dynamic team at H2Safety. As a valued member of our company, you'll have the opportunity to work alongside industry-leading experts, contribute to cutting-edge projects, and play a crucial role in enhancing the safety and efficiency of emergency response management.

SGS in partnership with H2Safety.