Job description
Job Overview:
We are seeking a highly motivated and experienced Store Operations Manager to join our team. As a Store Operations Manager, you will be responsible for overseeing all aspects of the store's operations, including sales, customer service, inventory management, and staff supervision. The ideal candidate will have strong leadership skills, excellent organizational abilities, and a passion for delivering exceptional customer experiences.
Responsibilities:
- Manage day-to-day store operations, including opening and closing procedures.
- Ensure the store is clean, well-maintained, and visually appealing.
- Monitor and achieve sales targets, while maximizing profitability.
- Train, supervise, and motivate store staff to provide excellent customer service.
- Conduct regular performance evaluations and provide feedback to team members.
- Develop and implement strategies to drive sales growth and increase customer satisfaction.
- Oversee inventory management to ensure adequate stock levels and minimize shrinkage.
- Utilize RQ by iQmetrix software to manage transactions and inventory accurately and efficiently, ensuring smooth point-of-sale operations.
- Handle cash handling procedures and maintain accurate cash register balances.
- Interview, hire, and train new employees as needed.
- Resolve customer complaints or issues in a timely and satisfactory manner.
Requirements:
- Knowledge of the wireless telecommunications industry.
- Proven experience as a Store Operations Manager or similar role in a retail environment
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent organizational skills with attention to detail
- Solid understanding of sales principles and customer service practices
- Proficient in using POS systems and other retail software applications
- Ability to handle cash transactions accurately and responsibly
- Knowledge of inventory management techniques
- Experience in conducting interviews and hiring new employees
- Strong communication and interpersonal skills
If you are a dynamic leader with a passion for retail and delivering exceptional customer experiences, we would love to hear from you. Join our team as a Store Operations Manager today!
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Flexible schedule
Education:
- Bachelor's Degree (preferred)
Experience:
- Retail management: 1 year (preferred)
- Retail sales: 1 year (preferred)
Work Location: In person