We are looking for a reliable and motivated HVAC dispatcher to join our team!
Overview
Air Design Services is a trusted HVAC company committed to excellent service and customer satisfaction. We have been serving the London and area since 1982 with a 5 star rating! We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. This position requires strong communication skills and organization skills. If you thrive in a fast-paced environment and have a passion for helping others, we encourage you to apply.
Duties
- Manage customer inquiries through various channels, including phone, email, and chat.
- Schedule and dispatch service technicians for residential and commercial HVAC jobs.
- Communicate job details clearly to technicians.
- Process data entry tasks accurately, including order processing and shipping documentation.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Maintain effective communication with customers regarding order status, repair updates, and any potential delays.
- Demonstrate excellent phone etiquette while handling multi-line phone systems.
- Quote minor repairs and follow up with the customer as required
- Help manage and maintain a healthy accounts receivable
Qualifications
- Previous dispatching and office experience (HVAC or trades experience preferred)
- Strong organizational and multitasking skills.
- Proficient in data entry with strong typing skills and attention to detail.
- Excellent analysis skills to assess customer needs effectively.
- Strong communication skills, both verbal and written, to interact professionally with customers and team members.
- Ability to work well under pressure while managing multiple tasks simultaneously.
- Proficient with scheduling software and basic computer skills.
- A proactive approach to problem-solving with the ability to think critically. Join our team as a Customer Service Representative where your contributions will make a significant impact on our customers' experiences!
Job Type: Full-time
Pay: $22.00-$28.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Work Location: In person