Job Location: Calgary, AB
Job Type: Full-time, Permanent
No. of Openings: 1
Internal Job Title: Informatics Administrator
Reports To: Team Lead, Informatics Admin
Job Requirement(s): Occasional weekend/holiday work
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
As an Informatics Administrator you will be working in conjunction with the Dealer Training Optimization team and Project Management team to facilitate a dealership from their current DMS provider to PBS.
Job Responsibilities:
- Provide excellent support to our customers in our software
- Support and troubleshoot issues that are both called in and emailed to the Support team
- Write up tickets and investigate issues that arise
- Escalate issues to the corresponding teams where needed
- Loading and coding of Financials, DOC’s (1, 2,3 and Custom), Income Dashboards, Manufacturer Inspections and Tire Storage stickers
- Program new loaner setups and assist in existing loaner adds/changes
- Work on and maintain letterhead for existing customers and be backup for new letterhead creation for go live dealers
- Communicate with customers for approvals of documentation such as Financials, DOCS and Inspections
- Maintain documentations and update as processes change within the department
- Responds to both internal and external support requests in a timely manner
- Be able to talk about and be able to navigate our DMS Software to be able to better assist
- Willingness to commit to an ongoing system of education and cross-training
- 1-2 years previous experience in a related industry or field
- Strong knowledge of Microsoft Office Suite with extra proficiency in Excel
- High School Diploma
- Excellent communication skills
- Excellent customer service skills
- Problem solving and trouble shooting skills
- Strong documentation abilities
- Effective time management and organization
- Strong multi-tasking & prioritization
- Ability to work occasional weekends (Saturday and Sunday) to support our software installations
- Ability to work occasional Canadian & US holidays to support our software installations
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive annual base salary
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, Goodlife and more.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.