Job Title: Customer Service Representative (Graveyard Shift)
Location: Calgary – In Office
Type: Full-Time | 24/7 Email Support Environment
Hours: 12am to 8am Thursday to Monday
About Gigadat:
Gigadat is a trusted team of Canadian payment experts committed to delivering a reliable, convenient, and secure payment ecosystem. We support e-merchants across the country with nationally recognized pay-in and pay-out solutions. Our mission is to empower businesses by simplifying digital transactions and ensuring peace of mind through top-tier customer support and innovative payment technologies.
About the Role:
We are currently seeking a Customer Service Representative to join our dedicated support team. In this role, you will be the first point of contact for our merchants and their users, providing timely and professional assistance via inbound email communication.
Key Responsibilities:
- Respond promptly and professionally to inbound email inquiries from merchants and users
- Troubleshoot issues and provide clear, accurate information or guidance
- Handle escalated or complex customer service issues with professionalism and efficiency
- Collaborate with internal teams to resolve customer issues
- Maintain detailed records of customer interactions using internal systems
- Contribute to process improvements and help implement best practices across the team
What We’re Looking For:
- Excellent written communication and interpersonal skills
- Strong problem-solving and analytical abilities
- A customer service-oriented mindset and a proactive attitude
- Ability to work independently while supporting team success
- Strong time management and multitasking abilities
- Adaptability and a willingness to learn in a fast-paced environment
- High attention to detail and organizational skills
- Proficiency with Microsoft Office tools (Outlook, Word, Excel, etc.)
- Prior work experience on a graveyard shift (this is a lifestyle choice for most)
- Must have vehicle to commute to work due to lack of public transportation during late work hours
- Proven reliability in terms of attendance at work
Nice to Have:
- Previous experience within a customer support team
- Background in fintech or email-based support
- Bilingual in English and French is a plus
What We Offer:
- A supportive, collaborative remote work environment
- A chance to work with a leading Canadian fintech company
- Ongoing training and professional development