Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and painted with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, “the Matterhorn of the Canadian Rockies".
What’s in it for you?
- A ridiculously cool life experience
- A plethora of lively staff events all season long
- A chance to enjoy the alpine vistas
The Customer Care Agent is in a visible role, handling all inbound calls to the Calgary Snow Central Office and main line of the Resort. The Associate facilitates pass and product sales, online and in person retail sales, and books hotel reservations. The Guest Services Associate works under the direction of the Hotel Revenue Account Manager, and closely with the Sales & Marketing departments.
Job Functions
Calgary Customer Care Centre Operations
- Provide outstanding customer service on all telephone and walk-in inquiries.
- Promptly answering incoming calls and transferring them efficiently to the appropriate departments.
- Proactive sales promotion, with a developed knowledge base of Resort products and services.
- Booking reservations for the Sunshine Mountain Lodge.
- Maintaining clear and effective communication with other departments, and team members.
- Appropriate and proactive handling of customer issues.
- Responsible for general office functions (sorting mail, receiving courier items, filing, etc.)
- Pass printing and fulfilment, assisting customers with account set up.
- Timely, complete, accurate documentation e.g., meetings, schedules, reports, purchase orders.
- Communicating and adhering to company initiatives, policies, and procedures.
Experience/Requirements
- Passion for customer service.
- Experience in a sales environment, with hotel management systems, and in the ski industry, is preferred.
- Positive, mature, and professional attitude.
- Prepared to work flexible schedules e.g., weekends, holidays, and extended hours may be required, particularly during promotion periods. Working independently may also be required.
- Calm under pressure and patient, with good time management skills.
- Able to communicate effectively in English, both written and verbally.
- Work in a confidential capacity.
- Maintain professional conduct when knowingly acting as a company representative, on or off duty.
- Effectively provide support and assistance to coworkers and team members.
- Attend and actively participate in meetings and training inside and outside of own department.
- Must be neat, alert, punctual and dependable.
- Advanced knowledge of Microsoft Office programs (e.g., Outlook, Excel, Teams, SharePoint) an asset.
- Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
- Some uniform pieces are provided. A business casual approach under the Grooming Policy is required.
- This role at times deals with sensitive, confidential information and is expected to adhere to high standards of professionalism and confidentiality.
Please note this position is in Calgary and not Banff and the contract will be until end of the Winter season (May 2026)
Can’t wait to get started? Great, because we can’t wait to hear from you! Click the "Apply Now" button above to get started!
Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.