Full-Time | Hybrid | Competitive Salary and Benefits
Are you passionate about the arts and offering exceptional customer service? Edmonton Opera is hiring a detail-oriented and dynamic Box Office Associate & Board Administrator to join our team. This position is perfect for someone who enjoys working in a fast-paced, people-focused environment while also supporting the administrative duties of a vibrant arts organization.
KEY RESPONSIBILITIES
Box Office
- Provide friendly and efficient customer service to patrons in-person, by phone, and via email
- Process ticket sales, exchanges, and subscriptions using Tessitura
- Assist with will-call and day-of-show box office operations at performances
- Maintain accurate patron records and support reporting needs for marketing and development teams
- Ensure smooth front-of-house experiences in collaboration with ushers, volunteers, and FOH staff
- Create and distribute weekly and monthly sales reports to keep the team informed
- Contribute to weekly marketing meetings by sharing ideas and collaborating on strategies to drive ticket sales
- Coordinate ticket related communications to patrons, including mailouts, and patron notifications
Board Administration
- Coordinate Board and committee meetings, including scheduling, minute-taking, and preparing meeting materials
- Maintain up-to-date Board records and ensure compliance with governance requirements
- Provide administrative support to the Executive Director for Board-related tasks
- Liaise with Board members to support engagement and timely communications
Qualifications
- Minimum 2 years of customer service or administrative experience, preferably in the arts or non-profit sector
- Proficiency in Tessitura or a similar CRM/ticketing system is required
- Excellent communication and interpersonal skills
- Highly organized with strong attention to detail
- Ability to handle confidential information with discretion
- Passion for the arts and commitment to supporting an inclusive and welcoming patron experience
What We Offer
- A collaborative, mission-driven work environment
- Opportunities to attend performances and experience the art you help support
- Health benefits and paid vacation
- Professional development opportunities within the performing arts sector
To Apply:
Please submit your resume and a brief cover letter outlining your interest in the role to the Director of Marketing and Sales, Jelena Bojic, at jelena.bojic@edmontonopera.com by August 15th. Applications will be reviewed on a rolling basis, and early submission is encouraged.
Job Type: Full-time
Benefits:
- Dental care
- Paid time off
Location:
- Edmonton, AB T5M 3T9 (required)
Work Location: Hybrid remote in Edmonton, AB T5M 3T9