Administrative Assistant

Company: TiDii Cleaning Services

Location: Burlington, Ontario, (Our Home Office in Burlington then transitioning to new office space within 3-6 months)

Schedule: Monday - Friday, 9:00 AM - 1:00 PM (20 hours/week)

About TiDii Cleaning Services: At TiDii Cleaning Services, we are a rapidly growing, community-focused cleaning company dedicated to providing exceptional residential and commercial cleaning solutions across the GTA and over 15 cities. We pride ourselves on our unwavering commitment to customer satisfaction, the well-being of our valued cleaning crews, and our passion for creating genuinely clean, healthy spaces. We believe in building strong local communities and providing meaningful Canadian jobs.

Job Description: TiDii Cleaning Services is seeking a highly organized, proactive, and customer-focused Administrative Assistant to join our dynamic team. This part-time role offers a unique opportunity to contribute to a thriving local business and has the potential to grow into more hours based on performance and company expansion. For the initial three months, this position will operate remotely from a home office, transitioning to our new, dedicated office space in Burlington, Ontario, thereafter.

The ideal candidate will be the backbone of our administrative operations, ensuring seamless communication and efficient record-keeping. If you are a self-starter with excellent communication skills and a desire to contribute to a company that truly values its clients and team, we encourage you to apply.

Key Responsibilities (but not limited to):

• Client Communication:
• Professionally answer incoming calls and respond to client inquiries in a timely and courteous manner.
• Make outgoing calls to follow up with new leads, existing clients for satisfaction checks, and past clients for re-engagement.
• Address client concerns, escalate issues when necessary, and ensure a positive customer experience.
• Scheduling & Coordination:
• Manage and optimize cleaning schedules for all crews, accommodating client requests and operational efficiencies.
• Confirm appointments and communicate schedule changes effectively with both clients and cleaning teams.
• Record Keeping & Data Management:
• Maintain accurate and up-to-date client records, service details, and communication logs.
• Assist with general data entry and administrative tasks as required.
• Social Media Engagement:
• Assist with creating and posting engaging content on various social media platforms (e.g., Facebook, Instagram) to promote services, highlight team achievements, and engage with the community.
• General Administrative Support:
• Support the management team with various administrative duties to ensure smooth daily operations.
• Maintain organized filing systems for both physical and digital documents.
• Assist with scheduling appointments and managing calendars for team members.
• Proofread documents for accuracy and clarity before distribution.
• Handle customer inquiries and provide exceptional support to clients.
• Perform clerical duties such as data entry, typing, and maintaining office supplies inventory.
• Collaborate with other team members to ensure smooth office operations.

Qualifications

• Proven experience in an administrative or customer service role is preferred.
• Exceptional verbal and written communication skills.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in using basic office software (e.g., Google Workspace, Canva, Google Sheets/Docs, CRM, ChatGPT)
• Excellent organizational skills and ability to multitask effectively.
• Experience in customer support is highly desirable.
• Strong typing skills with a focus on accuracy.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Experience with social media platforms for business purposes is a strong asset.
• A positive attitude, professional demeanor, and a genuine desire to help others.

What TiDii Cleaning Services Offers:

• A dynamic, supportive, and growing work environment.
• The opportunity to be a key player in a company that values its employees and community.
• Potential for increased hours and career growth within the company.
• A chance to contribute to a brand focused on excellence, client satisfaction, and local job creation.

To Apply: Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position at TiDii Cleaning Services. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Join TiDii Cleaning Services and help us continue to make a sparkling difference in our community!

Job Type: Part-time

Pay: From $19.00 per hour

Benefits:

• Flexible schedule

Experience:

• Administrative: 1 year (required)

Language:

• English (required)

Work Location: In person