Mind Unwind Psychotherapy
We are seeking an outgoing, detail-oriented, efficient person to join our amazing Admin Team in providing front desk support to our Psychotherapy practice. The ideal candidate will be adept at prioritizing, multi-tasking and have a positive attitude. This Candidate will also be willing to learn and grow with us!
Pay: $20/hour
Casual hours that can gradually increase
This role will report to the Clinic Director.
About Us
We are a psychotherapy clinic offering a wide range of evidence-based and innovative therapeutic modalities for clients who are looking for support managing anxiety, depression, grief, trauma, stress and life transitions.
Our warm, compassionate, and culturally humble approach is enhanced by our focus on collaboration between experts: Our expertise in the mental health field and client’s expertise in their own situation.
Our Vision
To be a one-stop shop mental health solution and become an agent of positive change for individuals, families, and communities.
Our Core Values
- Humanism
- Respect
- Inclusion
- Diversity
- Equity
- Compassion
- Integrity
- Ethical Practice
- Excellence
- Justice
- Teamwork
- Authenticity
To succeed in this role …..
You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients.
Qualifications
- 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)
- Psychology undergraduate students and graduates are welcome!
Responsibilities
- Supporting Psychotherapists with client bookings, payments, administrating intake & consent forms, etc.
- Client support: welcoming clients, answering client calls and emails, processing payments at the end of sessions
- Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
- Claims confirmations from Insurance companies
Skills & Attributes of our ideal candidate….
- Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure
- Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients
- Confidence to share ideas and constructive criticism to help us grow
- Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
- Tech savvy (we are mostly paper-less and everything is online)
- Has an appetite for innovation and simplicity who is highly process-oriented
- Working autonomously comes easy to you but you also love collaborating with a talented team
- Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, Windows in a work environment
- Knowledge of Jane scheduling software is an asset
- Being fluent in Spanish is an asset
Application Process:
Please submit a resume and cover letter to info@mindunwind.ca, and a screenshot of the following personality test results:
- Please complete the Big 5 personality test (https://www.123test.com/personality-test/)
We thank all applicants for their interests: Only those under consideration will be contacted.
For more info on our practice, check out our website: https://www.mindunwind.ca/
Job Type: Casual
Pay: $20.00 per hour
Expected hours: 5 – 10 per week
Benefits:
- Flexible schedule
Education:
- Secondary School (preferred)
Experience:
- Front desk: 2 years (preferred)
- Administrative: 2 years (preferred)
Language:
- Spanish (preferred)
Work Location: Hybrid remote in Oakville, ON L6H 3P1
Expected start date: 2025-09-01