Empathic Counselling Centre is seeking an administrative assistant to manage daily clinical operations including connecting with clients, assisting therapists with administrative duties, and social media monitoring. The role is completely remote and is best suited for someone who has exceptional professionalism, time management skills, capable of following established procedures, and is computer savvy.
Qualifications:
- Proven experience in an administrative or support role, preferably in a healthcare or mental health setting.
- Strong familiarity with Owl Practice, Acuity Scheduling, Squarespace, Google Workspace, and Canva is an asset.
- Excellent written and verbal communication skills.
- Ability to prioritize and multitask in a fast-paced, detail-driven environment.
- Self-motivated, reliable, and capable of working independently with minimal supervision.
- Comfortable handling sensitive and confidential information with discretion.
Key Responsibilities:
- Monitor and respond to emails and voicemails related to new inquiries, scheduling, billing, cancellations, and other client communications.
- Schedule appointments and manage therapist calendars using Owl Practice and Acuity Scheduling.
- Maintain and update session logs to track completed sessions weekly.
- Send appointment confirmations, associated intake forms, and payment reminders to clients in a timely manner.
- Manage multiple therapist calendars effectively to avoid scheduling conflicts and ensure accuracy.
- Support website updates and page creation using Squarespace.
- Create engaging social media content and visuals using Canva.
- Utilize Google Workspace (Docs, Sheets, Gmail) for documentation, organization, and communication.
- Run payroll for all staff using Payment Evolution, ensuring timely and accurate processing.
- Assist with other administrative tasks as needed to support the team.
Job Types: Part-time, Fixed term contract
Contract length: 12 months
Pay: $19.00 per hour
Expected hours: 20 per week
Application question(s):
- Do you have experience working in an administrative role in a clinical setting?
Work Location: Remote