We are currently seeking full-time Reservations Agents to join our team at our downtown Canmore office for the 2025-2026 winter season, running from mid-November to April 2026.
There is also the potential to continue working with us during the summer 2026 season.
We are seeking a detail-oriented Reservation Agent to join our team.
As a Reservation Agent, you will be responsible for assisting customers with booking reservations, providing exceptional customer service, and ensuring guest satisfaction.
Duties:
- Answer incoming calls and assist customers with reservations
- Respond to all emails in a professional and timely manner
- Provide information about all our summer and winter tours
- Process reservations accurately and efficiently
- Handle customer inquiries and resolve any issues or complaints
- Always maintain a positive and professional attitude
- Collaborate with other staff to ensure seamless guest experiences
Qualifications:
- Previous experience in hospitality or customer service preferred
- Excellent phone and email etiquette and communication skills
- Strong customer service skills with a focus on guest satisfaction
- Familiarity with front desk operations
- Ability to work in a fast-paced environment while maintaining attention to detail
- A self-starter who takes initiative and is reliable
- A friendly and outgoing personality
This position offers the opportunity to work in a dynamic environment, interact with guests from diverse backgrounds, and contribute to creating memorable experiences for our customers.
If you are passionate about providing exceptional service and enjoy working in a team-oriented setting.
***PLEASE NOTE: WE DO NOT HAVE STAFF ACCOMIDATION***
Job Types: Full-time, Seasonal
Contract length: 5 months
Pay: $18.00-$19.00 per hour
Benefits:
- Casual dress
- Company events
- Store discount
Experience:
- Customer service: 3 years (required)
Work Location: In person
Expected start date: 2025-11-03
