At Regen Recovery, we’re redefining physical recovery with cutting-edge services like private sauna/cold plunge rooms, hyperbaric chamber, red light therapy, IV therapy, compression therapy, DEXA scanning, VO2 max testing, physiotherapy, RMT, and more. Our mission is to help clients optimize their health and wellness in a high-end, welcoming environment.
We’re looking for a friendly, proactive, and detail-oriented individual to be the first point of contact for our clients. As a Wellness Concierge, you’ll ensure seamless operations at the front desk while creating an exceptional experience for everyone who walks through our doors.
Key Responsibilities:
- Welcome clients, assist with check-ins, and handle inquiries via phone, email, and social media.
- Process bookings, payments, and memberships efficiently on the Jane App.
- Introduce clients to our services, explaining benefits in an easy-to-understand way.
- Provide facility tours to new clients and potential members.
- Maintain cleanliness and organization throughout the facility, including laundry, dishes, and equipment sanitization.
- Restock teas, snacks, and essential supplies.
- Support membership growth by confidently promoting services without a “salesy” approach.
- Create simple Instagram stories/reels during downtime.
Qualifications:
- Passion for health, wellness, and physical recovery.
- Prior experience in customer service or a client-facing role.
- Strong communication skills, with the ability to explain complex concepts in a clear and engaging manner.
- Detail-oriented and highly organized, ensuring smooth day-to-day operations.
- A team player who thrives in a collaborative environment.
- Bonus: Experience in the health, fitness, or wellness industry is an asset.
- Big Bonus: Kinesiology or similar science education.
What We Offer:
- Extended health benefits.
- Free access to Regen services.
- Complimentary Anytime Fitness membership (right across the street!)
- Paid sick leave.
- Ongoing professional development and opportunities for growth.
Please note this position will require at least one weekend shift and optional pickup shifts when fellow colleagues are sick or on vacation.
Follow us on Instagram: @regenrecovery
Job Type: Part-time
Pay: From $20.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Store discount
Work Location: In person
