Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of likeminded individuals, and experience an outstanding company culture filled with growth-oriented opportunities.
Why You’ll Love Us
Outstanding company culture. We run on the values of good old-fashioned respect, kindness, humility and helping out your neighbour. We leave our egos at the door clients and celebrate one another.
Work life balance. Work that stays in the workplace, to ensure you can relax at home.
Future Planning. Company matching RRSP’s so you don’t have to work forever.
Rest and Relaxation. Generous vacation allowance with additional paid sick days so you can use your vacation time for, you know, vacation.
Investment in your growth and development. Our growth as human beings should never end and no matter what people say, it’s never too late to learn a new skill! We will support your journey to grow.
Health and Wellness. All the standard benefits you are used to, plus access to free counselling for employees and family. With experts in areas like family support, life balance, career, and nutrition we’ve got you covered because we could all use a little help from time to time.
Our team in Edmonton North is currently looking for a Warranty Administrator to become an integral part of the team.
Position Purpose: The HVAC Warranty Administrator ensures warranty claims are processed accurately and on time while supporting a great customer experience. This role works closely with customers, vendors, admin staff, and the counter team to resolve issues and maintain clear communication.
In addition to warranty work, they support the Operations Services team with administrative tasks such as creating part numbers and covering reception as needed. Rooted in our core value that Relationships Matter, this role helps build trust and strengthen connections through every interaction.
Responsibilities:
Warranty
- Manage warranty claims by assessing whether the issue falls within the terms of the warranty.
- Quickly monitor the warranty information provided and collect anything missing in an efficient and effective manner to ensure maximum claim recovery is attained.
- Process and submit warranty claims accurately and in a timely manner, ensuring that the maximum claim recovery is attained.
- Communicate with manufacturers and vendors to clarify warranty coverage and resolve issues. Align and resolve with finance, purchasing team and any lingering credit issues from vendors.
- Follow up on claim status and maintain complete, organized documentation of all claims.
- Support internal teams (counter staff, admin, sales) by providing clear information on warranty procedures and claim status, providing training when required.
- Promptly assist customers with warranty-related questions in a professional and supportive manner, issuing credit when applicable resulting in improved customer experience.
- Track claim activity and identify trends or repeat product issues.
- Accelerate outstanding warranties to applicable management or technical team members to provide better customer experience.
- Proactively seek technical assistance from Director of Operations Services, when needed.
- Foster positive relationships through reliable, respectful, and helpful communication
- Demonstrate the company’s core value that Relationships Matter in all internal and external interactions
Other Administrative Tasks
- Cover reception lunch break, and backup for morning/afternoon breaks.
- Provide support to creating and maintaining nonstock part numbers in the system as required.
- Provide general administrative support to the Operations Services team, time permitting.
Qualifications:
- Post secondary education in business administration is an asset.
- Calm composure, taking a customer empathy approach.
- Strong communication & negotiation skills
- Willingness to initiate and resolve difficult conversations with a win/win mindset.
