Job description
Concept Ford is continuing to grow and as such as are looking to hire another warranty clerk to support our existing team. Prior experience as an automotive warranty administrator is required. Competitive wages will be paid for the right candidate.
Primary Duties and Responsibilities:
- Process and submit all warranty claims within the guidelines of Ford Canada
- Achieve high percentage of claims paid first time submitted
- Maintain claims schedule with few outstanding claims
- Analyze claims denied by the manufacturer and, if applicable resubmit as soon as possible or obtain authorization
- Reconcile vendor accounts and schedules on a weekly/monthly basis
- Maintain complete and accurate warranty records
- Assist and support team members with warranty compliance and processes as necessary
- Communicate with technicians to discuss deficiencies in story’s and coach as necessary
- Assist service advisors when necessary
- Work with parts to ensure accuracy requirements
- Remain abreast on manufacturer’s or supplier’s criteria when pertaining to warranty compliance
- Follow up on claims to obtain prompt payment
- Ensure all codes, operations, parts and sublet charges are accurate
- Verify history, mileage and in service date of vehicles prior to claim submission
- Maintain knowledge base on claim procedures, bulletins and campaigns
- Additional duties as assigned by Management
Qualifications:
- Minimum 1 years of experience as a Warranty Clerk
- Strong attention to detail and organizational skills
- Excellent written and oral communication skills
- Maintain positive, professional working relationship with Ford Representatives
- Excellent interpersonal and relationship-building skills
- Superior customer service skills with the desire to exceed expectations
- Strong computer skills - MS Office applications, Outlook
Job Type: Full-time
Pay: $37,705.70-$62,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
Schedule:
- Monday to Friday
Language:
- Mandarin (preferred)
Work Location: In person
Expected start date: 2025-06-16
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