The Opportunity:
Lifemark is fast-growing, mid-sized health services company with over 6,000 employees — we’re just getting started. As we accelerate into our next phase of expansion, we are looking for a strategic and transformational Vice President of IS/IT to lead from the front: driving high-impact technology evolution and operational transformation at scale.
This is a mission-critical leadership role for someone who thrives in high-energy, fast-paced environments and has a deep understanding of how to leverage information systems and technology to enable efficiency, enhance agility, and support rapid business growth. Reporting directly to the President & CEO, the VP IS/IT will be instrumental in shaping our digital future—defining how we engage the market, deepen relationships, and position ourselves as an innovative leader in healthcare services.
As our business matures, we are ready to evolve from legacy systems and ad hoc solutions to an integrated, enterprise-grade technology infrastructure that can scale with our ambitions. This leader will be responsible for modernizing our IT and IS capabilities, streamlining operations, and introducing data-driven insights that improve performance across the organization. From infrastructure and cybersecurity to enterprise applications and analytics, the VP will architect and implement a cohesive strategy that enables speed, reduces complexity, and drives meaningful value.
We’ve grown rapidly, and we’re proud of what we’ve accomplished. But we know we need more structure, sharper strategy, and next-level leadership to achieve our long-term goals. This is an opportunity to bring vision, discipline, and innovation to a high-performing team that’s ready for the next chapter—and hungry for what’s next.
Accountability Overview:
- Provide strategic and operational leadership for a team of over 100 professionals, including 70 IT staff and 30 call centre agents supporting both private and third-party patient services.
- Direct the delivery, support, and continuous improvement of mission-critical clinical and corporate systems, including EHR, scheduling, billing, HRIS, ERP, and enterprise data platforms.
- Oversee enterprise cybersecurity and privacy programs, ensuring robust threat detection, incident response, access governance, and full compliance with healthcare regulations such as PIPEDA and PHIPA.
- Manage the successful integration of technology systems, data, and business processes post-acquisition, ensuring operational continuity, platform standardization, and alignment with strategic objectives.
- Lead the strategy, operations, and technology for Lifemark’s national call centre, including omnichannel communication platforms, intelligent call routing, real-time reporting, and staff productivity tools.
- Drive early-stage adoption of AI across the organization, including use cases such as virtual assistants, intelligent triage, automated report writing, and operational efficiency initiatives.
- Oversee the development and execution of an integrated technology and product roadmap, focused on scalability, automation, interoperability, and enhanced user experiences.
- Act as the primary liaison with the Loblaw IT leadership, identifying opportunities for deeper integration, share infrastructure, and mutual support across systems, security, and innovation initiatives.
- Serve as a key member of the Executive Leadership Team, actively contributing to enterprise-wide strategy, risk management, capital planning, and cross-functional execution.
- Champion a culture of service excellence, innovation, and accountability, fostering professional growth and high performance across the IS/IT and call centre teams.
The Ideal Candidate
You are a visionary technology leader with a builder’s mindset and a passion for solving complex challenges. You bring a rare combination of strategic insight and operational discipline—someone who can architect what’s next while rolling up your sleeves to get it done. With a strong commercial lens and deep business acumen, you understand that technology is not just a support function, but a critical enabler of competitive advantage, growth, and exceptional service delivery.
You are equally comfortable in the boardroom and the data center. You thrive in dynamic, high-growth environments where priorities shift quickly, and you know how to bring structure and focus without slowing momentum. A natural collaborator and trusted advisor, you build strong relationships across the enterprise and influence at all levels with clarity, credibility, and empathy. You’re also a talent magnet—someone who inspires high performance, nurtures professional development, and creates a culture of accountability, learning, and continuous improvement.
Preferred Experience & Attributes:
- Proven leadership of large, multi-disciplinary technology teams—ideally in healthcare, services, or multi-site environments.
- Deep expertise in cybersecurity, privacy, data governance, and regulatory compliance, with a clear understanding of the unique demands of the healthcare industry.
- Demonstrated success in leading post-acquisition integration and enterprise-wide digital transformation initiatives, delivering measurable business value.
- Operational experience with call center environments, including oversight of associated platforms and technologies to support customer engagement and service excellence.
- Exceptional collaboration skills, with a track record of working effectively with executive leadership teams and diverse enterprise stakeholders.
- Commercial mindset, with the ability to align technology strategy with business goals and drive ROI across initiatives.
- Experience with AI/ML use cases in clinical or operational contexts is a strong plus, especially where these technologies have been deployed to enhance decision-making, workflow efficiency, or patient outcomes.
This is a role for a transformative leader who can connect technology strategy with business imperatives, foster innovation, and elevate performance across the board. If you’re energized by the idea of building the future of a rapidly scaling healthcare services company, we want to hear from you.
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca
