Summary
Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?
Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.
Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.
Why should you work at the Park Hyatt Toronto?
- Complimentary meal during shift
- Employer RRSP Matching Contributions
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Extended Health and Dental benefits for you and your dependents 90 days after joining
- Tuition reimbursement program
- 2023 and 2024 Great Place to Work Certified
SUMMARY
About the Role – Valet Attendant
As a Valet Attendant, you will be responsible for ensuring the smooth, polished, and efficient operation of the driveway in close collaboration with the Door Attendant, Bell Attendant, and Front Desk team. You will warmly greet and assist Hotel Guests and Residents, providing quality, safe, and efficient valet service while delivering an exceptional and consistent experience aligned with Park Hyatt’s brand standards and Forbes 5-Star service expectations.
Some of the responsibilities include:
- Greet every guest and resident warmly and professionally, using their name whenever possible to personalize the experience.
- Efficiently park and retrieve valet vehicles with care and a sense of urgency, ensuring guests’ peace of mind.
- Use mobile devices (e.g., iPhone) for valet registration and retrieval requests, providing prompt and seamless service.
- Anticipate guest needs by offering assistance with directions, information about hotel services, and local attractions.
- Maintain the driveway, door, and entrance areas to Forbes 5-Star presentation standards—clean, orderly, and welcoming at all times.
- Open doors and assist guests entering and leaving the hotel with polished, professional body language and attention to detail.
- Liaise closely with Door Attendant, Bell Attendant, and Front Desk Agent to ensure smooth coordination and communication.
- Respond to guest inquiries, special requests, and service recovery situations with genuine care and prompt resolution.
- Handle all guest interactions with the highest level of hospitality and professionalism, ensuring guest satisfaction and loyalty.
- Other duties as assigned to support the guest experience and operational needs.
Qualifications
- Must hold a valid Full G driver’s license and be able to operate both manual and automatic vehicles.
- Clean driver’s abstract must be provided upon selection.
- Flexible to work on a rotating 24/7 roster, including weekends and public holidays.
- Previous experience in a fast-paced hotel operations environment preferred.
- Exceptional interpersonal, communication, and guest service skills, with a commitment to creating memorable first impressions.
- Ability to consistently deliver Forbes 5-Star service standards: personalized greetings, anticipatory service, clear communication, professional presence, and warm, genuine closings.
- Strong time management skills with the ability to prioritize tasks and multi-task effectively.
- Ability to work independently while contributing positively as part of a high-performing team.
- Calm under pressure, detail-oriented, and able to maintain composure in a dynamic guest environment.
- Professional grooming and presentation in line with luxury hospitality standards.
Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.
