JOB OVERVIEW
Senior Discovery Tours, the leader in fully escorted group tours for the 55+ traveller, is looking for a Tour Consultant to join our Ottawa Office. This full-time position will involve daily interaction with a mature clientele and a wide range of administrative office duties. There will also be an opportunity to escort tours worldwide.
JOB REQUIREMENTS
As a Tour Consultant you will be responsible for managing and consulting on our group tours for our customers travel needs, including:
Essential Duties and Responsibilities:
- Accurately advise clients about tour itineraries in person, and by phone and email.
- Be knowledgeable and accurately advise clients about insurance
- Sell itineraries and book clients on tour
- Manage Client accounts and process payments, maintaining accurate payment records
- Communicate courteously and punctually with clients by mail and email, sending relevant tour and insurance documents
- Work with hotel vendors to book clients when necessary
- Coordinate with other consultants, air department and operations as needed in completing all functions related to assisting the client
Ideal Candidate:
- Excellent written and verbal communications skills (English)
- Strong customer service skills with a confident and friendly telephone manner
- Strong computer skills – particularly with Microsoft Word and Excel programs and comfortable learning new software
- Must be organized and have a good attention to detail
- Must be self-motivated and have the ability to work under pressure
- Outstanding interpersonal skills and ability to build strong business relationships
- A problem solver who thinks outside of the box to provide creative solutions
- Empathetic, compassionate, and a quick learner
- You thrive in a collaborative environment but can also produce quality work independently
- Ability to work in a fast paced, deadline driven environment
- Outgoing and enthusiastic, with a go-getter personality and a positive outlook
- Must have a minimum of 3 years retail travel experience (preferably related to group travel)
- Good destination Knowledge and knowledge of airports is an asset
JOB TYPE
Full-time. Be able to work in the Ottawa office at 392 Richmond Road, from 9am-5pm Monday to Friday.
REQUIRED EXPERIENCE
Candidate must have prior travel work experience, be TICO certified and legally able to work in Canada.
Only qualified applicants will be contacted.
Job Type: Full-time
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Experience:
- Travel Industry: 1 year (required)
Licence/Certification:
- TICO Certificate (required)
Location:
- Ottawa, ON K2A 0E8 (required)
Work Location: In person
Application deadline: 2025-09-05
