Technical Project Manager - Job Description
Position Summary
We are looking for a detailoriented and proactive Project Manager to lead the successful delivery of client projects with astrong focus on systems integration, technical execution, and process improvement. The ideal candidate will bridge the gap between clientfacing teams and technical stakeholders, ensuring seamless implementation, delivery, and optimization of AlertDriving’sSAAS platforms and services. The Project Manager will be responsible for overseeing the delivery of client solutions, managing project scopes, timelines, and ensuring alignment with client needs and technical requirements.
Responsibilities
- Client Delivery & Implementation
- Serve as the primary project lead for enterprise client implementations, integrations, and custom development requests.
- Translate client needs into technical requirements, collaborating with internal engineering, product, and client solution teams.
- Develop detailed project scopes, timelines, milestones, and project plans.
- Manage end-to-end delivery of client solutions, ensuring alignment with scope, budget, and timeline.
- Support cross-functional initiatives by acting as a liaison between Product, Engineering, and Client Delivery teams to streamline communication and accelerate feature deployment timelines.
Project Leadership
- Oversee the integration of AlertDriving systems with client platforms (e.g., SSO, APIs, LMS).
- Coordinate UAT, troubleshooting, and technical issue resolution.
- Proactively escalate critical issues or delays to leadership or stakeholders when timelines, scope, or resource constraints are at risk.
- Maintain clear documentation for requirements, configurations, and implementation procedures.
- Monitor technical risks and communicate mitigation plans proactively.
- Plan and lead regular project status meetings with internal teams to ensure alignment on goals, timelines, and deliverables.
- Prepare agendas, present updates on milestones, surface risks and blockers, assign follow-up actions, and document key decisions.
- Foster a collaborative environment that promotes transparency, accountability, and cross-functional coordination.
- Serve as liaison between non-technical stakeholders and development teams.
Collaboration with Product Team
- Work closely with the Product team to relay client feedback, identify feature gaps, and prioritize enhancements.
- Participate in sprint planning or backlog grooming sessions to ensure client delivery needs are reflected in product roadmaps.
- Assist with beta testing or pilot rollouts for new product features to ensure successful client adoption.
- Provide insights from implementation challenges to help refine product usability, configuration options, or technical documentation.
- Contribute to defining user stories and acceptance criteria for new product features, ensuring alignment with real-world client use cases and delivery requirements.
Process Improvement
- Identify and implement opportunities to streamline delivery workflows.
- Analyze project performance to recommend improvements in efficiency, communication, and quality control.
- Contribute to internal documentation and templates that promote consistency and repeatability in project execution.
- Support cross-functional efforts to enhance client experience and reduce delivery timelines.
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Qualifications
- Background in SAAS, client delivery, system integration, and cross-functional coordination.
- Experience managing technical projects involving APIs, SSO, or LMS integration.
- Familiarity with Agile/Scrum and Waterfall methodologies; ability to adapt as needed.
- Skilled in tools such as Jira, Confluence, MS Project, Smartsheet.
- Excellent communication and stakeholder management skills.
- Experience working with global clients across different time zones.
- Familiarity with data privacy, GDPR, or enterprise-level security standards.
Required Skills
- Detail-oriented and proactive approach.
- Strong focus on systems integration and technical execution.
- Excellent stakeholder management skills.
Preferred Skills
- Experience with Agile/Scrum methodologies.
- Familiarity with data privacy regulations.
Pay range and compensation package
Compensation details will be discussed during the interview process.
Job Types: Full-time, Permanent
Pay: $61,000.21-$131,521.04 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home
Work Location: In person
