Technical Analyst- Automation

Join our Global Wealth Asset Management Technology team!

We are looking for an experienced Technical Analyst with a solid background in automation and Agile methodologies to join our team.

The ideal candidate will have relevant experience and be skilled in automating processes (E.g. AI agents or other relevant tools) specifically focusing on the release readiness review process. This role requires a great problem solver who excels at delivering automated solutions and is proficient in Agile delivery processes, including Scrum ceremonies.

Position Responsibilities:

• Collaborate with multi-functional teams to gather and analyze requirements for the release to production.

• Design and implement automated solutions to streamline the release readiness review process using AI agents and other relevant technologies.

• Create detailed user documentation and process flows to support the automation initiatives.

• Conduct thorough testing and validation of solutions to ensure accuracy and effectiveness.

• Monitor and maintain automated processes, identifying and resolving any issues or inefficiencies.

• Deliver training and support to team members and partners on new automated processes.

• Continuously evaluate and recommend improvements to existing processes and systems.

• Stay up-to-date with the latest advancements in AI and automation technologies to propose innovative solutions.

• Act as a liaison between IT delivery teams ensuring clear communication and understanding of requirements and solutions.

• Apply strong problem-solving skills to address complex challenges and deliver high-quality results.

Required Qualifications:

• Bachelor’s degree or equivalent experience in Computer Science, Information Technology or a related field.

• 4-6 years + of experience in business analysis, technical analysis, with a focus in automation.

• Demonstrable experience with Change and Release tools (E.g: JIRA, GitHub, ServiceNow etc.) and automating processes within the platform.

• Good understanding of AI technologies and their application in process automation.

• Excellent problem-solving skills and a track record of developing creative solutions.

• Strong analytical skills to gather, synthesize, and interpret data.

• Experience with scripting and/or programming languages used in automation.

• Familiarity with process modeling and workflow automation tools.

• Superb communication skills, both written and verbal, with the ability to convey technical concepts to non-technical team members.

• Ability to work independently and as part of a team, leading multiple initiatives and priorities.

Preferred Qualifications:

• Experience with AI agents and machine learning algorithms.

• Certification in AI automation (E.g: Microsoft Certified: Azure AI Engineer Associate etc.)

• Experience in the software development lifecycle (SDLC) and Agile methodologies.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see
  

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.