Systems Analyst, IT Security

SYSTEMS ANALYST

INFORMATION TECHNOLOGY SECURITY
CORPORATE SERVICES BRANCH

Purpose:

Reporting to the Manager, Infrastructure and Support, this position monitors and evaluates all Children’s Aid Society of Toronto’s (CAST) IT Infrastructure security incidents, coordinates remediation and provides an advanced level of application and technical support services to CAST staff.

MAJOR RESPONSIBILITIES

• Monitor and review Microsoft Advanced Threat Protection and Qualys assessment tools and remediate
• Network Assessment and Documentation (including technical, operational, and economic assessment)
• Monitor, track, and evaluate IT infrastructure incidents and coordinate remediation with IT Tier III team
• Configure and install applications using Microsoft Intune
• Onboard new devices using Microsoft Intune
• Conduct and support investigations for security-related and other incidents
• Produce regular and ad-hoc intelligence assessments and analytical reports for dissemination to various audiences, including Executive Team, Senior leadership Team and Employees
• Support the assessment, implementation and deployment of new technology and initiatives throughout their lifecycle
• Provide second level technical support services for CAST
• Promptly respond to phone, voice mail and self-service inquiries
• Log and track incidents and requests in the help desk management system (BMC – TrackIt, FreshService)
• Follow up with end users, provide status updates, and see problems through to resolution
• Prioritize issues and requests and escalate when required
• Install, modify, and repair computer hardware and software
• Troubleshoot basic network, printer, remote access and connectivity issues
• Assist with hardware & software inventory management
• Identify and document processes and procedures
• Monitor security information and event management (SIEM)
• Other related duties as assigned

QUALIFICATIONS
Education and Experience

• A completed undergraduate degree/diploma in an Information Technology related discipline.
• Three years of working experience providing IT support in a similar environment

Knowledge and Skills

• Excellent organizational and communication (verbal and written) skills
• The ability to effectively communicate technical information to a wide range of end users
• Strong troubleshooting and multi-tasking skills
• Detailed understanding of the intelligence cycle, with a strong analytical acumen and ability to game scenarios based on indicators
• Ability to understand and analyse behaviour, processes, and problems of medium complexity, draw actionable conclusions, and make swift and sound recommendations
• Strong technical knowledge of Microsoft ecosystem.
• Basic working knowledge of Active Directory, Networking (TCP/IP, DNS, DHCP, FTP), Remote Access, Mac OSX, Printers/Projectors, Polycom Room Video systems
• Ability to install and troubleshoot Cisco switches.
• The ability to install, configure, and troubleshoot software and hardware issues

Assets

• Experience using IT security systems such as Qualys, Microsoft and Exabeam SIEM, Knowledge of Knowbe4 security tools and Microsoft Advanced Threat Protection

OTHER INFORMATION
Accommodation at CAST

We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department at 416-924-4640 x2030. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

Equity Hiring Strategy and Application Process

The Children’s Aid Society of Toronto (CAS of Toronto) is committed to employing a workforce that is reflective of the population of Toronto as well as the diverse communities we serve. Our Equity Hiring Strategy is deemed to be a Special Program under the Ontario Human Rights Code.

• All qualified and interested candidates are encouraged to apply to this job posting.

For non-union postings under our Equity Hiring Strategy, applicants will be considered as follows:

• Internal qualified applicants who self-identify as being part of one or more of the following under-represented groups: 2SLGBTQ+, persons with disabilities, racialized (visible minority) and/or women.
• All internal qualified applicants
• External qualified applicants who self-identify as being part of one or more of the following under-represented groups: 2SLGBTQ+, persons with disabilities, racialized (visible minority) and/or women
• All external qualified applicants

During the online application process, applicants will have the opportunity to complete the Employment Equity questionnaire, to indicate if they self-identify as being part of one or more of the above under-represented groups. Answering the questionnaire is voluntary and all responses will be kept confidential and used only for the purposes outlined in this program. If the questionnaire is not completed by an applicant, they will not be considered as being from an equity seeking group.

The information collected will help us identify qualified applicants from the listed under-represented groups as part of our Equity Hiring Strategy. In addition, information provided will be used to understand the diversity of candidates that apply to roles within CAS of Toronto. A summary of the responses to this questionnaire will be used to help assess application trends and inform the further development, accessibility and enrichment of our recruitment programs.

Qualified applicants who are interested in this opportunity can apply for position by submitting their application consisting of a cover letter and resume by clicking the Apply button below (at www.torontocas.ca/careers), by fax (416-324-2400), or mail (30 Isabella Street, 5th Floor) to the attention of Human Resources.

Applications for this position must be received in the Human Resources Department, NO LATER THAN 11:59 PM on MONDAY, JUNE 23, 2025. Applications will be reviewed on an ongoing basis throughout the posting period. Early submission is recommended. We thank all applicants for their interest; please note that only those who are under consideration will be contacted.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Toronto, ON

Application deadline: 2025-06-23