Systems Administration Coordinator

About the job

• monitor, track, document and report incidents, problems and solutions for I&IT technology components and systems;
• provide technical support and services for various systems administration, security and related projects;
• participate in providing learning support and helping users manage change resulting from applications/infrastructure change, systems administration decisions;
• perform technical aspects of single projects, including participating in planning, administering plans and scheduling, providing routine technical co-ordination and instruction to external service providers; administer and co-ordinate e-file transfers;
• develop, implement and monitor approved security standards for OPGT IT, ensuring they are compliant and integrated with enterprise and Justice Technology Services (JTS) standards;
• perform related administration activities such as monitoring costs, verifying that vendors' deliverables have met completely contract requirements before Manager authorizes payment; and
• remain current with skills and knowledge to provide back-up for other systems officers in the Unit

What you bring to the team

Mandatory requirements

• You must be available for on call duties and after hours work such as for production support, deal with infrastructure issues, test/roll out new/changed systems, and enhancements and upgrades.

Technical Knowledge:

• applicable midrange and/or PC operating systems, system operations and system development used by clients (both server and desktop applications such as SharePoint, SQL Server, TaxPrep), JTS (infrastructure) and service providers
• pertinent system design and architecture techniques and standards
• network software, protocols, services, concepts and design
• security standards, principles and software such as antivirus software, system and services monitoring tools, firewalls, proxy software
• application support such as middleware and gateways, B2B and B2C
• intranet and internetworking - Web, Internet, browser and email software
• IT Infrastructure Library (ITIL) processes, terms and definitions, to ensure compliance in solutions and documentation
• technical change management software, protocols and standards such as Remedy

Communication, Interpersonal and Team Leadership Skills:

• knowledge of common adult training and education techniques to provide user support
• customer service techniques to provide data, reports, problem resolution, education and information
• team work and technical leadership skills to encourage good morale and high performance within cross-functional teams
• the ability to prepare input for technical reports and recommendations for audiences and/or decision-makers whose area of expertise may not be in I&IT systems
• manage diverse working relationships such as with application developers, network administrators, vendors with incident resolution

Analytical and Problem-Solving Skills:

• problem-solving skills to provide technical leadership and solutions which deal with a variety of advanced systems administration technical, operational and service problems
• troubleshooting and problem management skills
• tolerance for ambiguity to analyze problems and determine root causes.
• provide viable solutions for issues that deviate from routine tasks or involve unrelated processes and methods, such as different software systems or incompatible hardware/software

Judgement, Planning and Reasoning Skills:

• ensure that ongoing technical, operational and service needs for I&IT applications and infrastructure are identified
• ensure that technical work, operations and/or services are prioritized, scheduled, monitored and evaluated; and that viable solutions are provided for management and clients
• make timely researched and evaluated recommendations
• alert the team and/or management at appropriate times regarding issues
• plan and conduct a variety of single projects, and balance competing time demands

Don't meet every qualification?

How we support diversity, inclusion and accessibility

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

• a career that can grow across ministries and job functions.
• flexible learning and developmental opportunities, including education and mentorship programs.
• many employee networks offering support for and education about underrepresented groups.
• comprehensive benefits that look after your holistic wellness needs
• base salary that aligns to market trends with scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more.
• a modern, friendly, and accessible physical work environment

Additional information:

• 1 English Temporary, duration up to 12 months, 595 Bay St, Toronto, Toronto Region, Criminal Record Check, Credit History Check

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• T-AG-230104/25

How to apply:

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together