Woodingford Lodge is recruiting for a Supervisor of Customer Service & Scheduling
COMPETITION NUMBER: 2025-291
LOCATION: Woodingford Lodge – Woodstock, Ontario
UNION AFFLIATION: Non-Union
EMPLOYMENT STATUS: Temporary Full-time (35 hours per week)
REPORTING TO: Manager of Operations
WAGE RANGE: $45.23 - $56.54 per hour ($82,318.60 - $102,902.80 annually)
WHY WORK AT WOODINGFORD LODGE?
Woodingford Lodge is an exceptional place to live and work, and we are currently recruiting for team members who want a rewarding career and to make a difference in their community and in the lives of others. We are a Long Term Care Home that is municipally owned and operated by Oxford County. We have three locations in Southwest Ontario, and are well known in the community for our dedicated team providing compassionate and respectful resident-centered care.
WHAT WE OFFER:
- Flexible Work Arrangements
- Opportunity to participate in an OMERS pension plan
- Employee and Family Assistance Plan available
- Professional development and tuition reimbursement opportunities
MAIN DUTIES:
Coordinate, facilitate and supervise activities related to the front office customer service functions and the scheduling team. All Woodingford Lodge employees are responsible for supporting the home’s focus on Person and Family-Centred care by promoting and encouraging residents to be an active partner in their health care.
QUALIFICATIONS:
- Post-secondary education in Office Administration or related discipline.
- Demonstrated experience providing administrative and scheduling support within a fast-paced environment. Experience interpreting scheduling language in Collective Agreements and working in Long Term Care is an asset.
- An equivalent combination of education and experience may be considered.
- Knowledge of relevant trends and legislation, best practices, and regulations including the Fixing Long Term Care Act, Residents Bill of Rights. Knowledge of Gentle Persuasive Approaches is considered an asset.
- Demonstrated ability to deal with multiple deadlines and changing priorities while taking direction from multiple individuals.
- Ability to demonstrate the required competencies for this position in alignment with Oxford County’s competency framework.
- Demonstrated ability to work independently and collaboratively as a team while maintaining accuracy and efficiency.
- Understanding of role specific health and safety responsibilities, and ensured compliance with internal and external safety policies, procedures, and legislation, including the Occupational Health and Safety Act.
- Familiar with use of scheduling software and the functions associated with this process.
Resumes will only be accepted electronically via e-mail at: [email protected]
POSTING DATE: Tuesday, August 12, 2025
CLOSING DATE: Tuesday, August 19, by 4:00 p.m.
Oxford County is committed to fostering diversity, equity, and inclusion throughout the Corporation. Oxford County promotes representational and employment equity to represent and serve our communities well. Oxford County is an equal opportunity employer and welcomes applications from all qualified individuals, including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. Studies have shown that women and minorities are less likely to apply for posted vacancies unless they meet every single qualification. Oxford County is dedicated to building a diverse and inclusive workplace and encourages you to apply If you’re excited about this role. You may be the right candidate even if your past experience doesn’t align perfectly with every qualification in the job description. Oxford County is committed to fostering an accessible and equitable recruitment process for all applicants. The County will attempt to provide reasonable accommodations to ensure the applicant’s full participation if requested. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, resumes are only accepted in response to advertised vacancies and will be used for the purposes of determining eligibility for employment only. We appreciate all resumes, but only those selected for interviews will be contacted. If you require any document in an accessible format, contact us via email, in person, by telephone, or in writing using the contact information above.
Job Types: Full-time, Fixed term contract
Pay: $45.23-$56.54 per hour
Benefits:
- Company pension
- Employee assistance program
- On-site parking
- Tuition reimbursement
- Wellness program
Ability to commute/relocate:
- Woodstock, ON N4V 0A1: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 2025-08-19
