Location: North Vancouver
Department: Mountain Operations
Reports to: Duty Managers
Role Status: Full Time / Seasonal / Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
The Mountain Crew Supervisor supports the Duty Managers with the execution of all summer mountain operations tasks and oversees the Mountain Crew and Attractions teams. You are a key and important member of the mountain operations team, ensuring a safe and exceptional experience for all mountain guests.
ESSENTIAL JOB FUNCTIONS
• Establishing and maintaining all aspects of Summer Mountain Crew operations
• Adhering to all operational and safety procedures
• Conducting daily safety briefing/toolbox talks
• Ensuring daily log sheets and checks are completed for each mountain attraction and applicable machines
• Ensuring machinery is left in good working condition and perform small repairs
• Assisting as the key point person for events in the area
• Training, coaching and overseeing Mountain Crew staff
• Coordinating daily breaks, staff locations and daily job lists for the Mountain Crew team
• Ensuring adequate staffing levels for efficient operation
• Coaching and motivating staff to maintain a high standard of customer service
• Covering breaks for Mountain Crew staff when required
• Assisting with transport and providing labour for various jobs
• All other duties as required
SUPERVISORY RESPONSIBILITIES
This position provides direct supervision to the following positions: Mountain Crew, Transport.
REQUIRED QUALIFICATIONS AND ABILITIES
• Functional knowledge of summer mountain operations
• Enjoy working outdoors and maintaining high service standards during inclement weather conditions
• Knowledge of Grouse Mountain policies and procedures
• Possess excellent customer service skills
• Possess proven leadership abilities
• Possess good computer skills
• Ability to lift up to 40 lbs
• Valid Class 5 Drivers License or above
WORKING CONDITIONS
Mountain Crew Supervisors perform most of their duties outdoors and may work in all different kinds of weather conditions. Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.
COMPENSATION AND BENEFITS
$21.62 to $25.28/hour
All positions are eligible for the following benefits and perks:
• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation
Full-time, year-round positions are also eligible for these:
• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 1 year of service
• Free access pass for dependants
DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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