Position Title: Student Support Services Officer
Reports to: Student Support Services Manager
Location: Toronto, ON
About IBU
International Business University (IBU) stands as Ontario’s first independent not-for-profit university. Having received Ministerial consent for full accreditation in 2020 and DLI approval in 2023, IBU is Ontario’s only not-for-profit independent University. Our foundation draws inspiration from the world’s most esteemed independent universities, creating a ‘next generation’ model characterized by innovation, agility, and responsiveness. IBU is focused on being a truly student-centric, industry-aligned university, executing the best practices of today to build the future talent relevance of tomorrow. IBU is committed to curricula and learning experiences that seamlessly blend rigorous academic preparation with practical skill development, reflecting emerging technologies, evolving societal needs, and the future demands of the global workforce.
Position Summary
The Student Support Services Officer will be responsible for providing information and customer service to support students navigate through the various stages of the student lifecycle. Reporting to the Student Support Services Manager, the incumbent will act as the first point of contact for students and contribute to a strong, positive student experience by creatively responding to and resolving student queries. This dynamic position is at the forefront of student engagement, support, and community-building, ensuring that each student feels connected and empowered throughout their academic journey.
Key Responsibilities:
- Serves as first point of contact for students and develops working relationships with students, to provide a sense of connectedness with the university.
- Manage and expand a positive extra-curricular experience for all students on IBU Campus through effective student engagement and provision of high quality social and cultural programs.
- Provide services to students that include one-on-one advising, group information sessions, info tables and webinars.
- Undertake an active role in the wider Student Support team, responding to student enquiries appropriately and efficiently, and supporting effective student communication.
- Deal with out-of-hours issues and emergencies efficiently and professionally, as part of Student Support on-call team.
- Receive and respond to students’ enquiries and personal concerns efficiently in line with IBU policies and escalating to the Registrar’s office as necessary.
- Develop strong, supportive advising relationships with students that will aid them in their job search experience.
- Cultivate trust with students in one-to-one environments, centering attention on the values and needs of the student seeking service and creating an environment that encourages the development of self-efficacy, resilience and career confidence.
- Responsible for the implementation of student programs and events at the community level including, but not limited to, volunteering activities, sports events, entertainment events, receptions, etc.
- Provide support and guidance to the Student Council and other student groups/clubs as and when needed.
- Support with the development and analysis of system-wide student surveys to identify room for improvement.
- Communicate the annual Student Life calendar in a timely manner in collaboration with Student Support Services.
- Other related duties as assigned.
The successful candidate will have the following essential qualifications:
- Bachelor’s degree in a relevant field.
- Minimum two years of recent and relevant experience in higher education and student services.
- Experience being on-call, responding under pressure and competent in managing urgent situations following agreed procedures.
- Excellent verbal and written communication skills, including the ability to handle sensitive information in a confidential manner.
- Excellent organizational and time management skills to manage workload, conflicting priorities, handle multiple tasks, and complete assignments with high accuracy and attention to detail.
- Demonstrated customer service skills with an ability to diffuse escalated situations in a student-focused environment.
- A positive, enthusiastic can-do attitude and a genuine interest in working with students. Displays a genuine desire to understand and meet the diverse needs of students.
- Able to collaborate and communicate effectively with students and colleagues at all levels, building rapport and establishing productive working relationships.
- Proficient in software applications (Microsoft Office Suite, database, spreadsheets and word processing)
- Available to work Tuesdays through Saturdays.
IBU values and embraces diversity, equality and inclusion as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. As an institution operating on traditional lands of Indigenous Peoples and communities, IBU recognizes its obligation as a member of the Ontario postsecondary system to join the path of reconciliation with Indigenous People. We are an Equal Opportunity Employer. If you require disability-related accommodation to participate in the recruitment process, please contact us at [email protected] and we will be happy to accommodate your needs under the Ontario Human Rights Code.
If you are interested in this opportunity, please submit to [email protected] a cover letter and resume in PDF format. See our website www.ibu.ca for further information about this new and exciting university.
We thank all applicants for their interest in this position. Please note that we will only be in contact with those individuals moving forward in the process.
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- Bachelor's Degree (required)
Experience:
- student services support: 2 years (required)
Work Location: In person
