Concordia University of Edmonton (CUE) is a community of learning grounded in scholarship and academic freedom, preparing students to be independent thinkers, ethical leaders and citizens for the common good.
CUE campus is situated on the banks of the North Saskatchewan River in Edmonton’s historic Highlands neighborhood. Supporting a student body of over 3,000, we are known for our small class sizes and our excellence in teaching. Our small classes and diverse student population provide an excellent opportunity for engaging with students in a sustained and nurturing way unique within the Canadian university system. CUE is an institution that values research in the sciences, social sciences, humanities and management. Our vision is to become Canada’s pre-eminent small university.
CUE is committed to fostering a diverse, equitable, and inclusive environment for work, study, and living. We actively promote dignity for all, rejecting action and language that are harmful to mutual respect.
Reporting to the Associate Registrar, Records, Registration, & Reporting the Student Records Clerk will be responsible for the maintenance and archiving of all student records. This role will also process transcript requests and re-issue transcripts based on changes, issuing documentation, process enrolment verification, and assist in the preparation and distribution of a variety of communications to students, faculty, and staff. The Student Records Clerk will work closely with Registration and Admissions Advisors and assist with a variety of administrative tasks as it relates to the Office of the Registrar.
Responsibilities:
- Process transcript requests on a daily basis and handle any inquiries regarding transcripts
- Re-iussue transcripts based on grade changes, etc
- Issue any supporting documentation required for course descriptions, outlines, etc
- Process Verification of Enrolment requests, and handle any inquiries regarding the requests
- Maintain student files, including:
o Ensuring all active files are maintained, including the merging of files from other departments
o Tracking files pulled from vault as requested by staff
o Repair and maintain hard copy files of all students in vault and file room
- Assist in the preparation of a variety of communications (email, phone or mail) and distribution of this information to students, faculty, and the public.
- Develop and revise forms, documents and other materials used in the Registrar’s Office
- Respond to internal and external stakeholder requests in a sensitive and timely fashion; uses problem-solving techniques to resolve sensitive issues
- Other reasonable duties as required
Requirements:
- A High School diploma is required
- Post Secondary credentials in the areas of office administration and/or records management is an asset
- Experience working in a post-secondary education environment is an asset
- Experience working in a service environment is considered an asset
- Effective cross-cultural, interpersonal and customer service skills required
- Effective organizational skills to manage various work assignments given frequent interruptions while maintaining attention to details
- Strong written and verbal communication skills, record-keeping, and ability to maintain professionalism and courtesy in answering/delivering telephone messages
- Strong interpersonal skills with the ability to work as part of a team, maintain confidentiality, and deal with conflict using tact and discretion
- Proficiency with Google Email and Apps, Word, Excel, PowerPoint, and familiarity with educational technologies, with an aptitude to learn other software as required
- Ability to exercise good judgement within established guidelines and capable of working with frequent disturbances
- Commitment to exceptional customer service and a student-focused philosophy
- Satisfactory Criminal Records Check results
Closing Date: Application review will commence immediately and will continue until the position is filled.
Please direct all questions or concerns to Human Resources at Concordia University of Edmonton [email protected]
Concordia University of Edmonton encourages applications from members of racialized groups, visible minorities, First Nations, Métis, Inuit, and Indigenous persons, persons with disabilities, women, persons of any sexual orientation or gender identity and expression, and others who may support a diversity of perspectives at CUE. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. We thank all applicants for their interest; only those selected for an interview will be contacted.
