We’re hiring! Mastermind Toys is growing, and we want YOU to be part of our exciting journey! With a commitment to exceptional customer experiences grounded in a strong employee-first approach, Mastermind Toys has spent over 40 years becoming Canada’s largest specialty toy and children’s bookstore. At Mastermind Toys, we believe that Play Comes First!
We’re looking for a dedicated Assistant Store Manager to join our location at the Richmond Hill Store location. As a Store Manager, you'll create a fun and engaging experience for parents and children by delivering exceptional customer service. You'll collaborate with the team and take ownership in driving store success, profitability, and growth.
Why Come Join Our Team
- Play to Win, Together
- Embrace your Kid at Heart
- Guidance that inspires. Growth that lasts
- Create Space for All to Play
- Think Bold, Act Fast
- Be Curious about Why Kids Play
Teamwork & respect:
· Work effectively & cooperatively with others to achieve goals
· Establish & sustain positive working relationships; create community of mutual respect & spirit
· Build trust; values others; treats others with respect. Demonstrate integrity
Customer service & sales focus:
· Understand and help make decisions consistent to company vision and pillars of operation; key objectives; regional goals, store budget, goals and KPI(s). Analyze results and initiate actions to achieve goals.
· As part of the store management team demonstrate understanding of retail business practice and support store manager in achieving expected business and financial objectives, regional goals, store budget, goals and KPI(s).
· Actively engages on the sales floor by providing exceptional customer service and supporting daily operational tasks.
· Make the needs of customers the primary focus of all actions
· Take responsibility to promote & sustain productive customer relationships & loyalty. Understand targets, goals & take action to achieve.
· Support & consistently demonstrate the Mastermind Toys customer experience philosophy
Leadership focused:
· Take responsibility & ownership for outcomes.
· Understand & communicate direction and goals
· Deal effectively with change; support others to do the same. Build productive environment
Drive for improvement:
· Act positively to make improvements; get better, do something more efficiently; apply learning
· Set & tackle stretch goals; face setbacks; move to success
· Focus effort on key actions that matter the most to get maximum result. Take risk within context to bring about improvements
People Development:
· Consistently attract, select, develop, retain high performers.
· Provide instruction, support & guidance; give feedback & encouragement
· Communicate expectations & hold people accountable for performance in a timely manner
· Provide people opportunity to develop new skills & ready for new responsibilities
Mastermind Toys is committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, Mastermind Toys will, in consultation with the applicant determine the nature of any accommodation that may be required.
We sincerely thank all applicants for their interest in Mastermind Toys; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $36,190.34-$63,266.56 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
Application question(s):
- Are you available to work evenings, weekends, and holidays as required in a retail environment?
- Do you have at least 2 years of experience in a retail management role, including responsibility for staffing, scheduling, sales targets, and daily operations?
Work Location: In person
Application deadline: 2025-07-31
