Spa Practitioner

Job Description: Spa Practitioner

Department: Spa

Job Summary

To provide professional and engaging wellness therapies and massage treatments to our clients. You will offer a full range of treatments to fulfill different client needs and objectives.

Competencies Required

Education/Experience

• Completion of High School
• Massage Therapy Certification and/or Esthetician Certification
• Experience in a luxury spa environment, preferably within a full service or luxury hotel would be an asset.

Skills

• Have good communication skills, and multi-tasking skills.
• Works well with a team.
• People person with a caring, positive attitude to clients.
• Able to communicate clearly in English.
• Be highly organized.

Job Outline

• Provides individualized bodywork treatments that meet the guests needs and expectations.
• Recommends Spa products and treatments and provides pertinent hotel information.
• Obtains the basic medical history for a client, assesses any problems, or conditions and suggests appropriate therapy based on current health of client.
• Assesses guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service.
• Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.
• Maintains knowledge of hours of operation, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
• Sets up and organizes workstation with designated supplies, forms and resource materials, report shortages to supervisor.
• Ensures that a high standard of service is maintained throughout the spa.
• Provide massage services to guests using props and/or products.

• Maintains complete knowledge of correct maintenance and use of equipment, also use equipment only as intended.
• Anticipates guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintains positive guest relations at all times and maintain client details and confidentiality.
• Tries to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.
• Handles emergency procedures and report any accidents to your manager and security.
• Handles inappropriate guest behavior as per the hotels standard operating procedures for Inappropriate conduct for guests and therapists.
• Frequently checks with guest to promote comfort, safety, and security throughout service.
• Fills out necessary reports or data at the end of each session.
• Attends all scheduled meetings, classes, and training sessions.
• Assists with washing and folding of all linens used in treatment rooms.

Prerequisites:

• 1+ year experience in a related role.
• Physically fit for providing Spa Treatments, which require standing, and applying pressure.
• Caring, positive attitude to clients.
• Available weekends and holidays.

Benefits:

• Competitive, commission-based pay.
• Gratuities
• Staff Discounts (40% off food at Currents and Big Beach Lounge, 40% off Spa Services)
• Medical, Dental, Life Insurance & benefits
• Associate Rates for hotel stays
• Volunteer Support Opportunities
• Team Enrichment Events
• Financial Support for Relevant Education Opportunities
  
• Inclusive Work Environment

This job description is intended an introduction of the role, rather than a complete list of skills, efforts, duties, responsibilities or working conditions associated with the position.