Based in Waterloo, Ontario, Canada Probity Medical Research (PMR) is an administrative support company that partners with clinical research sites and pharmaceutical companies to provide essential administrative services for clinical research trials.
As a rapidly growing company, we are committed to advancing clinical research through exceptional service. PMR is an equal-opportunity employer, offering competitive wages, healthcare benefits, and an inclusive work environment.
PMR is looking for a candidate for our Site Relationship Team in the role of Site Relationship Manager. Reporting to the Site Relationship Team Lead, the Site Relationship Manager is responsible for administrating new PMR site onboarding, recruitment monitoring, strategic planning, general clinical trial support and guidance to PMR sites with an emphasis on nurturing relationships.
While this role may offer flexibility with remote work, all applicants must be available and willing to report on-site as needed. Being on-site may not be a regular requirement but is essential for certain tasks, meetings, or events that may arise.
Application Directions: Interested applicants are required to apply with a formatted WORD or PDF document resume.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
Job Responsibilities and Duties
Building Site Partnerships
- Establish and maintain strong working relationships with clinical trial sites through proactive communication, including regularly scheduled check-in meetings.
- Serve as a consistent point of contact to address general site inquiries related to clinical trial conduct, operational practices, and PMR processes.
- Foster site engagement and satisfaction by identifying barriers to success early and providing responsive, tailored support.
- Act as a liaison to balance site goals with PMR’s strategic objectives, ensuring alignment and mutual accountability.
Site Performance & Trial Readiness
- Guide sites in optimizing workflows, addressing ongoing operational challenges, and improving overall site performance.
- Monitor and report on site-level recruitment performance using data snapshots, enabling timely feedback and action planning.
- Partner with established sites to develop strategic approaches for resource management, recruitment planning, and sustained performance.
- Support new sites through PMR’s onboarding and study startup process, providing education on clinical trial workflows and expectations.
- Coach sites through the development, maintenance, and revision of written procedures to meet trial requirements and regulatory standards.
- Provide operational support and guidance during key transitions, including Site staffing changes (e.g., onboarding or offboarding of personnel), Engagement of third-party vendors (e.g., local labs), including collection and verification of accreditation or calibration documentation, Equipment needs, calibration schedules, and documentation tracking
- Help sites maintain compliance with sponsor, regulatory, and ethical requirements through proactive problem-solving and knowledge-sharing.
Compliance & Change Management
- Coordinate and communicate site-specific changes (e.g., relocations, closures, name changes, principal investigator updates), ensuring appropriate internal notification and documentation across relevant PMR teams.
- Maintain accurate, up-to-date site profiles in PMR systems (e.g., Portico), reflecting changes in personnel, equipment, facilities, and capabilities.
- Collaborate with the Compliance Team to support inspection readiness by sharing site-specific context, recent performance trends, and historical challenges.
- Facilitate continuous improvement by helping sites interpret regulatory expectations and maintain audit readiness across all study phases.
Team Synergy & Site Advocacy
- Serve as an intermediary between sites and PMR internal teams to escalate and resolve concerns raised by sites regarding PMR services and communicate internal observations or trends occurring at the site that may require intervention or support.
- Contribute to a culture of collaboration and transparency by sharing site insights that inform cross-functional decision-making and service improvements.
- Support internal team functions with site-level knowledge to strengthen planning, compliance monitoring, and stakeholder engagement.
Skills
- Attention to detail
- Excellent communication skills (oral and written)
- Strong organizational and prioritization skills
- Time management skills
- MS Office Proficiency
- Creative and innovative thinking
- Ability to work independently and be a team player
- Adaptable/Flexible
- Collaborative
- Solid problem-solving skills
- Solid decision-making skills
- Creative and Innovative Thinking
Qualifications
- A bachelor’s degree or college diploma in Life Science, Business Administration, Communications, or a related field or
- 2 years of equivalent experience in clinical research or related field.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation, reporting, and analysis.
- Familiarity with database systems for document uploads and information management.
- Knowledge of clinical research regulations (FDA, Health Canada, ICH-GCP, GDPR) and IT privacy/security standards (an asset).
- Strong written and verbal communication skills to disseminate information effectively across teams, sites and departments.
- Demonstrated ability to monitor project schedules and key milestones, ensuring timely task completion.
- Capable of coordinating with multiple stakeholders to obtain necessary information and documentation.
- Self-starter with positive attitude, ability to take initiative and work with minimal supervision
- Ability to follow through and complete overlapping projects
- High level of critical and logical thinking, analysis, and/or reasoning
Working Environment
Each department has their own training requirements for in-office, hybrid or remote. Generally, most positions will be eligible for a hybrid training schedule or remote. Home office setup requirements include a secure and reliable internet connection, an additional monitor, ergonomic workspace and privacy. This is an option, as staff can choose to work full-time from our office.
- Manage multiple tasks/projects simultaneously and be able to work within tight deadlines for task completion, which may cause mental fatigue.
Job Types: Full-time, Permanent
Pay: $32.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Company events
- Dental care
- On-site gym
- On-site parking
- Vision care
Application question(s):
- Do you have any current or upcoming commitments, such as education or training programs, that may affect your availability for work in the next one to two years?
- This role may require occasional in-person attendance at our office (e.g., for orientation, training, or meetings) with at least 24 hours' notice. Are you able to meet this requirement?
Education:
- Bachelor's Degree (required)
Experience:
- Clinical Trial Site: 2 years (required)
Work Location: Hybrid remote in Waterloo, ON N2J 1C4
Application deadline: 2025-08-01
