Program Overview:
Immigration and Settlement Services provides quality services to newcomers to Canada; helping them to understand their rights and responsibilities.
Job Summary:
Provide quality settlement services to newcomers to Canada (responsibilities may include services to specific populations or programs such as: refugees, children & youth, seniors, outreach, employment readiness); helping them to understand their rights and responsibilities; assessing their needs such as: education, housing, health care, transportation, employment; developing a settlement plan addressing short and long term goals; and referring clients to appropriate resources within the Agency and external resources. In order to make appropriate referrals and community connections, the Settlement Counsellor works with various government agencies, mainstream service providers and community organizations. Fluency in a second language is preferred.
- Assess client’s needs and determine the types of services required.
- Develop a service plan according to the assessment; developing goals and setting a time line.
- Respond to the assessed needs by providing services or referrals for service to meet critical needs (e.g. shelter, food, finances, health, education, parenting, safety, language) as well as assistance in understanding how to access mainstream services if necessary, provide clients with practical information and cultural and social orientation to life in Canada; provide or obtain interpretation and translation support as needed.
- Advocate on behalf of clients with institutions, employers, landlords, schools, etc.
- In co-ordination with other Settlement Counsellors, plan and coordinate settlement related activities and programs for groups of newcomer clients.
- Follow up with clients to ensure effective outcomes.
- Conduct case management meetings to ensure that clients’ needs are met.
- Assist in the production of outreach materials for the designated population.
- Deliver individual, family and/or group orientation sessions on relevant settlement topics: e.g., living and working in Canada.
- Establish networks with other Settlement Counsellors, community groups and centres, faith communities, cultural organizations, schools, day cares, etc.
- Collect client feedback (e.g., distribute surveys, workshop evaluations, etc.) to track outcomes of settlement services.
- Keep accurate and up to date client files.
- Ensure client confidentiality.
- Prepare and submit required reports and statistics.
- Represent the Agency in a professional manner in various community groups and committees to further serve the designated clients, promoting positive public relations at all times.
- Understands funding requirements and expected service targets
- Perform other related duties as assigned
- Diploma/Degree in human services/Education/Social Work or equivalent
- Proficiency in both Arabic and English is required.
- Certification as a Settlement Practitioner through AAISA is desired and expected within 3 years of date of hire.
- Two (2) years’ experience working with newcomers to Canada is preferred.
- Superior knowledge of Canadian social systems: settlement and immigration, health, legal, education, financial, social, housing, and employment
- Supportive Counselling skills to conduct holistic assessments, set realistic goals and action plans with clients and provide appropriate supports and referrals.
- A vehicle and valid class 5 driver's license – requirement to transport clients in your personal vehicle
- Proof of Vehicle Insurance showing $2 million liability coverage
- Summary of driving record with no more than six (6) demerit points current within one (1) year.
- Required 2 years of Driving Experience
- Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months
For Police Information Check, including Vulnerable Sector Search, please visit the City of Edmonton's police service website.
For Intervention Record Check, please visit the informalberta.ca
Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.
What We Offer:
- The annual salary for this position is $55,686.96 - $62,640 based on qualifications and experience.
- We offer flexibility and supportive working environment.
- Flexible benefit options when eligible.
- Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
- Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.
You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.
With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.
Our values are at the core of everything we do!
- Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
- Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
- Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.
We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.
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